Customer Service Coordinator - Ascentech Services Limited HND / BA / BSc Job

Location: Lagos

Employment Type: Full-time

Responsibilities

To respond quickly and efficiently to all incoming sales enquiries via telephone or email.

To follow-up on all queries and preparing customer quotes and orders

Liaising with FWD Agents and Shipping companies re: loadings, inspections, ETD, ETA

Finalising shipping and clearing documents with all stakeholders

To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.

Update of tracking system to ensure efficient tracking of shipments or orders

Liaise with Finance team on customer service related activities such as Accounts Receivables, Customer Claims, etc

Secure inspections and submit documentation for the issuance of COC, COA, COO, EUR1, EX1

Working closely with the Technical Specialist Co-ordinator on Processing of BOQ’s and quotations

Ensure that Business Developers are notified of any quotations processed in their respective regions

Processing of customer orders

Booking of Containers for Exports

To liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager

Qualifications Required

Degree in relevant field

Supply Chain, Logistics and other relevant certification

Specific Work Experience, Knowledge and Skills:

3 years experience in a co-ordinator / administrator role in an internal sales environment.

Experience in Exports, Logistics and Supply Chain management

Fluent in French and English

Customer Service experience is essential

Working knowledge of an ERP system (SAP) will be an advantage.

A good understanding of import and exports transportation principles (INCOTERMS)

Knowledge of MS Office

Strong numeracy skills

Attention to detail

Good team working skills

Ability to identify and resolve problems and put forward recommendations

Adherence and awareness of internal controls

Ability to write and communicate business trends and recommendations in a structured professional manner

Good planning and organisational skills to ensure workloads are managed effectively.

Application Closing Date

6th March, 2023.

Method of Application

Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using "Customer Service Coordinator" as the subject of the email.

Note: Only qualified candidates would be contacted, Kindly go through the Job description properly before applying.

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.