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Customer Service Representative - Novateur Nigeria OND / NCE Job

2021-10-13 10:08   Customer service / Communication   Abuja   1.2K views
Job Details

Job Description

  • We are seeking for candidates with a creative talent, with the ability to bring on fresh ideas and solve problems. If you are looking to start your career in Customer Service and to join a fast-growing business where employee welfare is taken very seriously, then this role is for you.
  • This Customer Service role will expose you to strong technical skills that you need to grow a rewarding career and potentially achieve growth within the business.

Duties & Responsibilities

  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Building strong product knowledge so that you can answer questions at all times.
  • Processing orders.
  • Ensure customer satisfaction and provide professional customer support.
  • Developing the business and identifying rising opportunities.
  • Building long-term relationships with prospective customers.
  • Evaluating current performance of the business and finding ways to help the business reach its full potential.

The ideal candidate should possess:

  • Minimum OND qualification
  • 1 - 3 years experience.
  • Previous experience in a Customer Service role
  • Excellent communication skills
  • The ability to stay calm under pressure and keep to deadlines
  • Strong problem-solving & creative skills
  • Strong sales and negotiation techniques
  • Has very good and strong tone of voice
  • Team working and leadership skills
  • Attention to detail
  • Time management and organization skills
  • Ability to work unsupervised.

Application Closing Date
14th October, 2021.

How to Apply
Interested and qualified candidates should send their CV to: careers@novateur.ng using "Customer Service Representative" as the subject of the email.


  • Office is in Central Business District, Do not APPLY if you cannot commute.
  • Also, COVID 19 guidelines still apply; use of facemask is neccessary.
Company Description
Novateur Nigeria is a Technology, Media, and Business development consultancy based in Abuja, Nigeria. Our Services cut across three core departments predominantly geared towards helping small, medium sized businesses, enterprises, institutions and governments, succeed.