Customer Service Supervisor - OTP Internet Technology Bachelor's Degree Job2022-08-03 16:48 Customer service / Communication Ikeja 330 views
Location: Oregun, Ikeja - Lagos
Employment Type: Full-time
We are seeking to hire Customer Service Supervisor to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running,manage the team in an efficient manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through -encouragement and empowerment
Keep ahead of industry's developments and apply best practices to areas of improvement
Maintain an orderly workflow according to priorities
Requirements and Skills
BS Degree in Business Administration or related field with at least 4 years work experience.
Proven working experience as a Customer Service Lead
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Awareness of industry's latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
N130,000 - N150,000 Monthly Gross
Application Closing Date
31st August, 2022.
How to Apply
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.