Social Media / Customer Service - The CVM Career Company HND / BA / BSc Job

Location: Opebi, Ikeja - Lagos

Employment Type: Full-time

Function of the Role

The Social Media/Customer Experience Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.

Other duties for this role will include sales, customer complaint management, handling enquiries, managing third party courier companies, write and respond to emails and day to day routine tasks execution. You must be knowledgeable about the products, curate and able to adequately guide customers at all times.

Key Responsibilities

Update and manage the company’s website and social media pages

Responsible for content and caption curation for all our social media platforms including pictures

Receive and process both online and offline orders

Support the smooth running of the office

Convert leads into actual sales

Responsible for all local purchases and follow up

Liase with and manage courier companies

Develop and maintain an updated customer/vendor lists

Create and update customer database, to make it easy to know the total number of customers that patronized Eritville Gift Company on a monthly basis and at the end of each year

Answer and direct phone calls

Organize and prepare for exhibitions and outdoor sales events

Assist in the preparation of regularly scheduled reports

Handle customer enquiries and complaints

Establish, develop and maintain positive business and customer relationships

Work in line with company policy to achieve set sales targets and outcomes within schedule

Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers

Closely monitor online trends and inventory

Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers

Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory

Answer first line queries and complaints from customers.

Report discrepancies and problems to the Operations Manager

Give advice and guidance on product selection and packaging to customers.

Perform administrative functions

Manage stock inventory (Ensure all stock received are registered in the system)

Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management

Working within established guidelines, particularly with product lines.

Work with management to organize and execute online sales campaigns

Regularly observes the online activity of model organizations, research and reports on “social media best practices”

Perform all other duties as assigned.

Additional Role,Traits And Character:

Graphics experience is a must and an advantage

Ability to write and respond to emails with little or no supervision.

Requirements

Candidates should possess a Bachelor's Degree qualification with 2 - 5 years work experience.

Application Closing Date

24th August, 2023.

Method of Application

Interested and qualified candidates should send their CV to: jobs@thecvmcareercompany.com using the job title as the subject of the mail.