Customer Service Representative Bachelor Degree Job

Location: Ibadan, Oyo

Employment Type: Full-time

Job Description

Manage incoming messages and enquiries

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Select appropriate responses to customer issues and work quickly to resolve them

Refer advanced cases to management for resolution, providing background information as necessary

Job Requirements & Skills

Bachelor's Degree

2 years of experience and above

Call center or customer service experience preferred

Flexibility to work different shifts (including evenings, weekends, or holidays)

Willingness to participate in training before hire and on-the job

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Strong analytical skills

Able to give and receive constructive criticism.

Excellent listening skills and an empathetic voice and manner

Dedication to customer satisfaction

Basic knowledge of computer software and office systems

Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Familiarity with all of the services offered by the company.

Application Closing Date

21st February, 2024.

How to Apply

Interested and qualified candidates should send their CV to: careers@wiseki.com and copy eniola@wiseki.com using the Job Title as the subject of the mail.

Wiseki Technologies ss an organization, we specialize in providing sustainable tech solutions across different business sectors. We are looking to fill the role of a customer service representative who will assist facilitate the relationship between the company and our clients.We are recruiting to fill the position below: