Call Center Agent HND / BA / BSc Job

Location: Opebi, Ikeja, Lagos

Employment Type: Full-time

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

HND, B.Sc, BA or any other eqivalent qualification.

Fluency in Igbo and Hausa is Necessary.

Proven customer support experience or experience as a Client Service Representative

Track record of overachieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Great multitasking abilities and attention to detail

Application Closing Date

15th March, 2024.

Method of Application

Interested and qualified candidates should:

Click apply online

Greater Washington Capital Limited - GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling. Currently we are the General Sales Agent for Turkish Airlines, Discovery Air & Aero Contractors and the cargo consolidator for Dana Airlines, etc. We provide globally integrated end-to-end solutions tailored to our customers' needs on a world class technology platform.
We are recruiting to fill the position below: