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Customer Care Representative - RPL Logistics Bachelor's Degree Job

3 weeks ago Marketing / Communication / customer care Jobs Lagos   460 views
Job Details

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

  • First Degree from a reputable University
  • 3 - 5 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Great orator
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Benefits

  • Coaching
  • Mentoring
  • Training
  • Pension
  • Profit sharing
  • HMO
  • Wellness Scheme
  • Career Advancement
  • Great Place to work
  • Welcoming environment.

Application Closing Date
10th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@rpllogistics.ca or recruitment@royalperfumes.ca using the Job Title as the subject of the email.

Company Description
RPL Logistics is a subsidiary of Royal Perfumes Limited dedicated to providing our business partners and customers the best of Logistics and Delivery Services.