Gender & User Experience Manager-Viamo BSc - MSc Job

Location: Nigeria

Job Description

As an integral part of the Platform Team, the Gender & UX Manager is responsible for understanding and empathizing with the Viamo Platform users and continually designing, testing, and scaling improvements that bring measurable outcomes at scale.

You will help the Platform Team design valuable experiences for end users - especially women and girls - and run tests and prototypes to continually develop and update user journeys, personas, and experiences; and scale what works across our 20+ Platforms in Africa and Asia.

You will do this by working with in-country platform teams to conduct user research and implement pilot projects as well as working cross-functionally with product crews, design and user research, and the global programs and partnerships teams.

You are an expert in understanding hard-to-reach mobile users, you are data-driven in your approach, and you are always aware of the exciting new trends and possibilities for the Viamo Platform.

You are organized, ambitious, and excel working across cultures and time zones.

Key Responsibilities

Empathize with Viamo’s mobile Platform users (our beneficiaries) to understand their needs to access information as well as products and services offered by our clients: buying, selling, booking appointments, redeeming vouchers, etc.

Empathize with Viamo’s partners (our clients) to understand their priorities in engaging with the 4 billion audiences that have access to only a simple (non-smart) phone. Viamo’s partners include all large organizations working in emerging markets: international development agencies, healthcare providers, financial institutions, mobile network operators, agricultural input suppliers, etc.

Design new experiences and product offerings and learn from Platform users, especially women and girls.

Connect with users, run co-design workshops, conduct user research, and/or conduct usability testing - remote and in person.

Work with design leads, and align research objectives to the objectives of the platform team and the company’s Product Strategy.

Create tools and processes to build relationships with end users for testing. d. Help Viamo’s Platform Managers and Country Teams design prototypes for testing different user experiences and content ideas.

Manage implementation of pilots, tests, and experiments to improve platform performance (growth and retention), content quality, and user experience.

Identify and measure platform engagement data points to track the success of various initiatives.

Oversee the analysis, synthesize research findings, and create relevant, revealing, and inspiring artifacts (personas, journey maps, storyboards, presentations, etc.) and use data to make decisions about new best practices.

Report and present findings and recommended action plans to decision-makers at critical forums within the organization.

Manage complex projects, including but not limited to BMGF, by Collaborating with country teams, product crews, other global team members, and external consultants for complex projects.

Taking Responsibility for the allocation and management of financial, human, and other resources.

Track progress, milestones, and deliverables and report as needed.

Work with the global product leads and in-country teams to scale best practices efficiently and with high quality.

Provide support for country teams: help define quarterly initiatives, brainstorm and problem-solve when issues arise; find creative solutions.

Update and maintain guidebook and training materials; create additional materials, tools, and processes to optimize the Platform and improve team capacity.

Produce evidence of service effectiveness (impact and revenue) to deepen relationships with key stakeholders and support sales. Present findings to the platform team, other product crews, to Viamo more broadly.

Build the Capacity of the in-country Platform Managers and Regional Platform Managers through tools, workshops, and other learning opportunities.

Help creates a knowledge base and product vision and evolves product offerings to better serve our clients and beneficiaries.

Key Performance Indicators:

Number of Mobile Users (Monthly Active Users)

Number of Meaningful Interactions or Benefits Consumed (Key Messages, Key Actions)

Engagement:

Caller to Listener Ratio

MAU to YAU Ratio

Monthly MAU Retention

Benef

Consistency and Completion of Monthly Tasks

Project Delivery Milestones and Client Satisfaction

Team and Reporting Structure

Reports to the Lead Product Manager of the Viamo Platform

Required

Bachelor or Master's Degree in IT, Business, Design or Behavioural Science discipline

5+ years of product/platform experience, including user experience research and design work

5+ years of experience working in or with the development sector, ideally with a focus on the application of social and behavioural change communication in the areas of health services, family planning, and gender issues

Experience synthesizing and sharing research findings

Experience coordinating and conducting design workshops with users and other stakeholders to improve product experiences.

Experience building the capacity of others to conduct design research and activities

Experience participating in and managing complex projects

A strong desire for problem-solving with a positive attitude

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidate should:

Click here to apply online

Viamo - Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the worlds population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.