Call center agent HND / BA / BSc Job
2025-06-11 09:51 Customer service / Communication Lagos 2.8K viewsJob Details
HIRING: Contact Centre Agents
Job Title: Contact Centre Agent
Location: Lekki - Oniru, Lagos
Pay: 101,000 Monthly
Incentives: Leave Allowance, 13th Month Pay, Performance Bonuses
Are you a great communicator with a passion for customer service? Join our dynamic team as a Contact Centre Agent and be the voice of our brand, helping customers with their inquiries and delivering excellent service.
Responsibilities:
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries, complaints, and requests promptly
- Provide accurate information about products and services
- Log interactions and follow up on unresolved issues
- Escalate complex issues to the appropriate departments
- Meet performance targets for response time, call quality, and customer satisfaction
- Maintain a positive and helpful attitude at all times
Requirements:
- Minimum of a B.Sc (Second Class Lower) from a recognized institution
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Must reside in or have easy access to Lekki or Oniru
How to Apply: Applications should be forwarded to victoria.skinn@kennediaconsulting.net with the j
Company Description
We are a team of professionals with the goal of creating solutions and providing professional business and admin services while creating value for all our shareholders.
