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Zoom Phone Specialist - Integrator Program Specialist Relevant Educational Qualifications Job

3 months ago Other categories New York City   143 views
Job Details

Primary goal is to partner with the Zoom Phone Integrator Program Manager to certify Zoom Phone Partners & drive new Zoom Phone business through a fast growing partner community.

Additional goals include:

  • Develop & Co-Produced technical training materials along with the Zoom Phone Integrator Program Manager.

  • Maintain up to date current training materials for partner services certifications

  • Drive Partner Awareness & Expertise specifically in our Zoom Phone Integrator Program

  • Proactively attract new partners to go through the certification process to deploy Zoom Phone

  • Partner with Zoom Phone Channel Engineers to provide technical & sales expertise on Zoom Phone Integrator Strategy

  • Strategize with key partners to build Zoom Phone Business Development plans to maximize partner services revenue

  • Project Manage the certification process for partners in progress

  • Strengthen key partner relationships to drive explosive new business growth

KEY RESPONSIBILITIES

  • Deliver on-site and virtual partner learning & customer engagements

  • Conduct needs assessment, develop and deliver partner qualification offerings, boot camps and train-the-trainer programs on Zoom Phone Integrator Program

  • Develop strategic National partner knowledge, address support inquiries and follow-up on items pertaining to Zoom Phone Integrator Program

  • Enhance Zoom Phone training content and effective touch points in the partner life cycle

  • Foster internal relationships to educate partners as well as internal Zoom teams on the value of Zoom Partner programs such as the Integrator Program.

  • Continually enhance product and operational process knowledge to maintain role as a Zoom Phone Integrator Program subject matter expert

  • Participate with cross-functional teams to support organizational goals

  • Willingness to flex hours to support global partners as needed

QUALIFICATIONS & SKILLS

  • 5+ Telephony Deployment Experience

  • 5+ years of proven Partner Channel Experience

  • Program Creation & Management Experience

  • SaaS Business Experience

  • Excellent communicator

  • Ability to present & influence executive decisions

  • Technical Content Creator Experience a plus (Live, Written & Recorded)

  • Strong presentation skills to create engaging messaging, training material and supporting resources.

  • Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.

  • Ability and aptitude to work within various mediums to coach & develop partner organizations.

  • Must understand business telephony (Cloud & Premises PBX)

  • Ability to evaluate complex processes and apply critical-thinking skills & develop new systems

  • Ability to work independently as well as part of a collaborative environment

  • Multilingual is a plus

  • Willing to travel

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

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Company Description
Zoomies help the world connect – and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.