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YouthLink Manager Bachelor's Degree Job

3 weeks ago Administrative / Management Jobs New York City   64 views
Job Details

Job Summary

Overview: The YouthLink Manager will manage the Q Chat Space program, a digital LGBTQ+ center where teens join live-chat, professionally facilitated, online support groups, and assist the Director of YouthLink in providing support to LGBTQ+ youth centers and programs through peer-based technical assistance, training, and networking opportunities for youth center leaders and youth program staff.


Reports To

Director of LGBT YouthLink


Responsibilities

Key Responsibilities:


Chat Space related tasks include:


Monitor transcripts of Q Chat Space conversations

Gather and analyze data from transcripts, youth satisfaction surveys, feedback from Q Chatters (youth participants who commit to join regularly), and other sources to provide feedback and support to facilitators and to make improvements to the program and protocol

Provide direct feedback to individual facilitators as well as ongoing support to all facilitators through various mechanisms (e.g. monthly meetings, booster trainings, etc.)

Make improvements to the program in response to data analysis including changes to scripted messages, protocol, and trainings

Provide guidance on content and topics for discussions

Train new facilitators

Supervise the Q Chatter program (youth participants who commit to join regularly) including recruitment and selection of youth, orientation, and ongoing communications

Identify opportunities to increase engagement by youth and implement as appropriate

Work with national and local partners to encourage them to promote Q Chat Space and support them in doing so

Identify and implement ways to encourage youth who have already joined chats to join multiple chats

Hire and supervise young adults who provide content for social media profiles for Q Chat Space

Implement promotion strategies

Direct vendor in implementing digital marketing campaigns

Support to LGBTQ+ youth centers and programs tasks include:


Maintain and update a resource library

Maintain and expand a listserv

Coordinate relevant webinars, including identifying appropriate topics and presenters, promoting opportunities, and hosting

Identify resources for monthly resource newsletter

Support monthly networking call

Skills and Competencies:


Knowledge of LGBTQ+ youth issues, high sense of responsibility and commitment to improving the lives of LGBTQ+ youth

A commitment to racial equity and demonstrated experience working with communities of color and specifically LGBTQ+ youth of color

At least 2 years of social services or youth services experience; preference will be given to candidates with experience working with LGBTQ+ youth, and particularly LGBTQ+ youth of color and transgender youth

Demonstrated experience with program monitoring, development, and evaluation

Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills

Proficiency with Microsoft Office, email and internet applications, spreadsheets, and social media

Ability to work as a member of a team, but also be a self-starter

Ability to work under pressure and complete multiple tasks simultaneously

It’s a bonus if you...


Speak and write Spanish fluently

Qualifications

Skills and Competencies:


Knowledge of LGBTQ+ youth issues, high sense of responsibility and commitment to improving the lives of LGBTQ+ youth

A commitment to racial equity and demonstrated experience working with communities of color and specifically LGBTQ+ youth of color

At least 2 years of social services or youth services experience; preference will be given to candidates with experience working with LGBTQ+ youth, and particularly LGBTQ+ youth of color and transgender youth

Demonstrated experience with program monitoring, development, and evaluation

Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills

Proficiency with Microsoft Office, email and internet applications, spreadsheets, and social media

Ability to work as a member of a team, but also be a self-starter

Ability to work under pressure and complete multiple tasks simultaneously

It’s a bonus if you...


Speak and write Spanish fluently

Compensation

Salary and Benefits:


The hiring range for this position has been established at $45,000 - $50,000 and is commensurate with skills and experience.


Your total compensation goes beyond the number on your paycheck. CenterLink provides generous leave, health plans, life insurance, flex spending accounts, and retirement contributions that add to your bottom line. In addition, this position allows for a flexible schedule and remote-work accommodations. We also commit to investing in and supporting our amazing people to grow their careers with us.


Requirements/Other

Location:


This position is a remote position.


How to Apply

How to Apply:


If you’re interested in joining our team, please submit the following via email with the subject line “Application for YouthLink Manager” to careers@LGBTcenters.org by March 1, 2021:


A cover letter describing your interest in CenterLink

Include how your experience has prepared you for this role

Your resume

Company Description
We deliver Centrelink social security payments and services to Australians.