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Vigilance Strategy & Monitoring Officer OND - HND / BSc Job

2 weeks ago Security / Safety Jobs Lagos   48 views
Job Details

Location: Lagos

Reporting To: Vigilance Strategy & Monitoring Specialist

Type: Full time

Role Purpose

This role will be responsible for carrying out the unit strategic vigilance activities.


Prepare Weekly visitation plans based on escalations and customer complaints

Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required

Enforce actions on consumers resorting to theft or illegal use of electricity

Investigation of complaints assigned and providing technical comments on various investigations.

Ratifications of penalized customer

Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies

Periodic Energy and commercial loss audit

Weekly Performance reporting

Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.

Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring).

Minimum Qualifications

This role requires a B.Eng. degree in one of the following disciplines –Electrical Engineering or Electronics or its equivalent diploma qualification

Requires 1 - 2 years relevant work experience.

Technical Competencies:

Good Knowledge of metering installation

Familiarity with the various types of electricity metering infrastructure

Good knowledge of the electricity supply chain value system

Knowledge of the electricity regulatory codes and requirements

Energy audit / accounting capabilities

Business Acumen.

Behavioral Competencies:

Discipline & Integrity

Communication skills.

Business ethics.

Great analytical skills.

Attention to detail.

Ability to influence others

Good Intuitive and observatory skills.

Application Closing Date

14th April, 2021.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Company Description
Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position