Title: Restaurant General Manager Relevant Educational Qualifications Job

Location: Lagos Island, Lagos

Employment Type: Full-time

Job Summary

The Restaurant General Manager for a Quick Service Restaurant (QSR) is responsible for overseeing and optimizing all aspects of the restaurant's operational activities to ensure efficiency, profitability, and exceptional customer service.

This role involves strategic planning, team leadership, process improvement, and maintaining high standards of quality and cleanliness.

Key Responsibilities

Strategic Planning and Execution:

Develop and implement operational strategies to achieve business objectives, increase revenue, and enhance the overall customer experience.

Set operational goals, targets, and KPIs, and regularly monitor performance against these metrics.

Collaborate with senior management to align operational initiatives with the company's long-term vision and objectives.

Team Leadership and Management:

Recruit, train, mentor, and motivate a high-performing team of restaurant managers, supervisors, and staff.

Provide leadership and direction to ensure a positive work culture, employee engagement, and adherence to company policies and procedures.

Conduct regular performance evaluations, provide feedback, and implement development plans to support career growth and succession planning.

Quality Control and Compliance:

Ensure compliance with food safety regulations, health standards, and company policies to maintain a clean, safe, and hygienic environment for both customers and employees.

Implement quality control measures to uphold product consistency, freshness, and presentation across all menu items.

Conduct regular audits and inspections to identify areas for improvement and address any issues promptly.

Operational Efficiency and Process Improvement:

Streamline operational workflows and processes to enhance efficiency, reduce waste, and optimize resource utilization.

Identify opportunities for automation, technology adoption, or process redesign to improve productivity and profitability.

Implement cost-saving measures without compromising quality or customer satisfaction.

Customer Service and Experience:

Champion a customer-centric approach by ensuring that all employees are trained to deliver exceptional service and resolve customer complaints or concerns effectively.

Monitor customer feedback and satisfaction levels through surveys, reviews, and direct interaction, and take appropriate actions to address any issues or opportunities for improvement.

Financial Management and Budgeting:

Develop and manage operational budgets, forecasts, and financial plans in collaboration with the finance team.

Monitor and control expenses, labor costs, and inventory levels to achieve profitability targets and maximize return on investment.

Analyze financial performance data to identify trends, variances, and areas for cost reduction or revenue enhancement.

Salary

N250,000 - N300,000.00 per month.

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should send their Resume and Cover Letter to: recruitment4jen@gmail.com using the Job Title as the subject of the mail