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TIER 2 TECHNICAL SUPPORT ENGINEER - G4s Bachelor's Degree Job

2 months ago Other categories Austin   227 views
Job Details

JOB INTRODUCTION:

AMAG Technology is searching for a responsible Tier 2 Technical Support Engineer to provide technical support to customers and provide product training to installers, distributors, and customers alike.

ROLE RESPONSIBILITY:

  • To provide timely and accurate responses to customer related issues.
  • To represent AMAG in a customer facing role regarding problems.
  • To make presentations of product related functionality to other team members, departments and customers.
  • Understand the impact and importance of a customer issue and relay clear concise information to the post development support team
  • Repeat problems that have been reported from other departments, customers and distributors.
  • Provide engineer and end user training.
  • Liaising with customers with regard to implementation issues specifically related to customer IT platforms.
  • To participate, as required, in the company's Quality program.
  • Occasional travel often at short notice with periods of travel up to 2 weeks in duration

THE IDEAL CANDIDATE:

  • Bachelor's degree or higher in computing or electronics
  • High level of IT understanding desired
  • Must be able to work on own and in a team environment
  • Ability to write clear, well structured reports and instructions
  • Must possess a valid Driver's License
Company Description
G4S is the world's leading integrated security solutions company. We offer our employees an immense range of exciting, rewarding and long term career opportunities where they can really make a difference in a meaningful way. You simply won't find the variety and diversity of career opportunities anywhere else.