Tele-Collections Officer Recruitment - Rosabon Financial Services HND / BA / BSc Job

Duties & Responsibilities

Monthly Customer follow up. Send reminders of settlement arrangement and pending payments before they are due
Emailing, calling, and negotiating with the delinquent customers or our clients via outbound/inbound phone calls for payments of overdue debt.
The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance etc.
Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency. And outstanding debts targets are met.
Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes. Reports should be 100% accurate and submitted as at when due.

Rosabon Financial Services Limited is the leading Financial Intermediary and Equipment Leasing firm in Nigeria, a subsidiary of Concept Group Nigeria. Licensed by the CBN ON April 22, 1993, we have built a reputation for passionately and professionally delivering innovative and superior financial se... read morervices to our growing clientele by providing value added lease financing services across different sectors of the economy.
With over N2.2 billion in assets - a 400% increase between 2006 and 2011 - we are a driven organization uniquely poised for growth. As a world class organization, we adopt only international best practices in our business operations. We have efficient Risk management and Internal control systems set in place to ensure that all transactions are scrutinized and regulatory requirements are met.
The success of Rosabon Financial Services is attributed to our emphasis on customer satisfaction, integrity, professionalism and our utmost commitment to excellence. As a long standing member of the Equipment Leasing Association of Nigeria (ELAN), our business is backed by sound financial packages and expert advice tailored to suit our client's needs.
Our Strategy
Over the years, we have achieved great feats by developing world class financial products suited to the different business environments. Our products are designed to meet the diverse demands of our growing clientele.
We strive to offer a comprehensive range of financial products and services. We believe that as a non-banking financial institution, our advantage is that we provide a range of sophisticated financial products to the market.
We offer a broad array of financial solutions that provide an entry to a target market and we leverage on industry specific expertise that we have built over the years in key vertical markets - Financial Services, Manufacturing and Distribution, Retail, Telecommunications and Technology - to increase market share in these industries.
Our Mission To be Nigeria's foremost development finance institution that continuously provides innovative financial products whilst surpassing stakeholder's expectations. Our Vision
To create the largest leasing and boutique finance mediation company in Nigeria.
At Rosabon, our values are a signature of our innovation, creativity and excellence. This innovative culture is the driving force behind our business and as a subsidiary of The Concept Group, we ride under the same umbrella of ethics, which have been developed into the acronym CONCEPT, completely defining who we are.