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Technical Service Manager-Proten HND / BA / BSc Job

2024-05-27 05:32   Engineering / Technical   Lagos   22 views
Job Details

Job Description

Maintain, drive, supervise and implement robust technical standards, systems, and processes with a high-level of expertise and knowledge.
Conduct the installation, qualification, maintenance, calibration, service and repair of atomic absorption spectrophotometers (AAS), Gas chromatography (GC), UV / VIS spectrophotometers, Colorimeters, PH meters, Viscometers, Balances, and sundry laboratory equipment.
Provide direction and support to ensure compliance with relevant specifications and standards when rendering technical support.
Participate in the development of technical Services training program and be responsible for the implementation of the program and its upkeep.
Provide technical support by identifying technical problems and determining corrective actions in your area of expertise via remote or on-site service in any service category, investigating customer needs through professional consulting
Engage in periodic teleconference on equipment management / maintenance with OEM.
Participate in quality verification of processes and materials.
Participate in the forecasting of spare parts needed to service assigned customer orders according to brand / product.
Provide technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products / solutions
Determine effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively, managing customer relationships and maintaining regular contacts with key customers.
Identify new sales opportunities, conduct specialist support and advisory service for sales team, ensuring accurate communication and exchange of technical information to the customers, coordinating and performing specialist service projects in relevant areas internally and externally.
Prepare all required technical documents and reports for contracts to be signed by the customer representative, report work done in a timely manner and provide relevant technical supporting documents

Qualifications

B.Tech, B.Sc or HND in Chemical Engineering or any related discipline
Minimum of 5 years experience as a Technical Service Manager in the laboratory solutions industry.

Specialized Knowledge :

Ability to pay attention to details
Ability of diagnose critically faulty equipment using available data and resources.
Proficiency in using auto card
Proficiency in using a 3-dimension drawing tool for laboratory design
Availability to travel as needed
Have good communication, inter-personal and negotiation skill

Company Description
Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom... read more and Lagos, Nigeria. Human Capital is undoubtedly one of the most important elements of success in any organisation today. Developing human capital requires creating and cultivating environments in which human beings can rapidly learn and apply new ideas, competencies, skills, behaviours and attitudes. Proten International assists organisations across Europe and Africa in providing opportunities for people to create shared understanding, explore new ideas and apply them. The tools for creating these opportunities include training, facilitation, coaching and consulting. Our focus is to create an enabling environment for businesses and organisations to start - up and thrive through a range of business development services. We also work with Corporate and Governmental organisations to optimize their productivity and performance through a range of advisory, consulting and other services. We aim to understand the needs of every organisation and its people and work hand-in-hand with them to fulfil them. We strongly believe that a highly performing and productive workforce will lead to a profitable organisation.