Support Services Analyst (remote) Relevant Educational Qualifications Job4 months ago - Other categories - Johnstown - 130 views
LifePoint Health Business Services, located in Johnstown, PA, is a centralized revenue cycle service center supporting multiple hospitals in the LifePoint Health network. Services provided by LifePoint Health Business Services range from hospital billing to claims follow up and customer service.
Serves as a resource to assist patients with resolving patient account issues. Processes and coordinates all charity applications, estate and bankruptcy filing and adjustments within the Business Services Center. Serves as a resource to assist patients with resolving patient account issues. Responsible for scanning and organizing all correspondence and revenue cycle related documentation.
Position is immediate work from home.
Manage incoming patient correspondence via US Mail and electronic mail.
Ensure appropriate discounts are applied to accounts during engagements with patients.
Accept payment via telephone.
Process credit card payments received in daily correspondence.
Adhere to departmental quality and productivity standards.
As defined by each hospital charity policy, identifies and processes accounts for Charity and submits accounts for adjustment with the proper transaction codes
Reviews all Charity applications submitted for supporting documentation and ensures all appropriate signatures for approval of charity have been completed
Communicate to financial counselors and management on trends and/or findings for education on charity care
Reviews and processes death certificates and bankruptcy filings for appropriate action including but not limited to: estate filing, bankruptcy claim filing and adjustments.
Scans cash batches, correspondence and remits into electronic filing system
Assist call center staff when there are high volume of calls – Assist callers with questions on accounts or provide explanations on accounts, communicating in a professional and courteous manner
Confers with supervisor to obtain additional information and clarification to resolve the customer’s problem, if needed
Index electronic records within the filing system
Analyze and resolve requests or inquiries. Log and track requests or inquiries from identification through resolution
Prepares medical record packages for secure submission to payors including printing, collation, reconciliation and tracking of documents
Work with vendor department and any overflow, serving as a resource to outsourced agencies with resolving assigned patient accounts along with monitoring quality of collection efforts performed by agency staff.
Serves as a resource and liaison to the outsourced agency to review and post adjustments and other updates in the host systems to resolve and move the accounts through the process.
Reviews invoices received by vendors to assure accuracy.
Performs quality assurance reviews of accounts assigned to agency to ensure proper processing.
Assist with special projects as necessary
High school diploma or equivalent required
Two years of college Preferred
Associate’s degree Preferred
Minimum Required Work Experience and Skills
One (1) year healthcare revenue cycle
Basic proficiency in Microsoft Office applications.
Requires critical thinking skills, problem solving, decisive judgment, ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Each day, LifePoint stands strong behind our commitment to make our communities healthier. We have always known that providing high-quality healthcare depends on our ability to find, keep, and empower creative and determined people who care. This has been a major component of our success in the past –and will be so in the future.