Smart-cash Recharge, Usage & Retention Manager Bachelor Degree Job

Location: Lagos

Employment Type: Full-time

Job Purpose

Acquisition – Acquire new customers who will utilize Smart cash services and conduct airtime/bundle recharges through Smart cash channel.

Acquisition - Convert customers who are currently utilizing competition or alternative channels in fulfilling services rendered by Smart cash. This includes recharges via alternate channels and use of recharge tokens (paper recharge).

Retention - Drive growth of unique users, count of transactions and value for smart cash services including cash-in, cash-out, bill payment, airtime and bundle recharges through Smart cash channels.

Conversion Rate Optimization: improve the conversion rates for campaigns and promotions geared toward growth.

Base Management – Define and implement actions that will improve customer lifecycle in Smart cash.

Reporting - To provide timely, accurate, and focused reporting to the Smart cash leadership. Develop and implement effective business and commercial reports to deliver insights and improve decision making.

Educational Qualifications& Relevant Experience

Bachelor's or HND Degree in Computer Science/IT or related field

At least 3 years’ experience customer value management

At least 3 years’ experience and hands-on experience in Oracle Business Intelligence Enterprise Edition, IT supporting service including Data Warehousing as well as complex report formatting.

Business Knowledge - Business report formatting is an added benefit.

Required Competencies:

Databases: Oracle, MSSQL Server, PostgreSQL, MySQL.

SQL: PL-SQL, MS-SQL and PG-SQL.

Reporting: Microsoft Power BI.

Data Analysis: SPSS or R-Statistics.

Strong analytical, problem solving and decision-making skills to evaluate alternatives and provide recommendations on business issues.

Proficient in using Microsoft Offices Software.

Proficient in using Microsoft Power Point Software.

Insight gathering from reports and intelligence to improve customer retention and value extraction.

Problem solving.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click apply online

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
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