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Service Desk Support Analyst - Lonadek Global Services HND / BA / BSc Job

2023-08-16 07:26   Accounting / Financial Services   Delta   256 views
Job Details

Locations: Delta, Lagos, and Rivers

Employment Type: Contract

Industry: Energy, Power, Oil & Gas

Responsibilities

Provide timely and effective assistance to end-users via phone calls, emails, chats or other communication channels.

Determine the nature of the reported issue through proper questioning and initial troubleshooting.

Log all incidents, inquiries, and requests accurately in the helpdesk ticketing system.

Maintain excellent communication and follow-up with end-users until the issue is resolved or escalated to the appropriate team.

Take ownership of assigned tickets and ensure timely resolution within prescribed service level agreements.

Collaborate with other technical support teams for resolving complex issues or escalating them to higher-level support groups.

Qualifications and Experience

A Bachelor's Degree in Computer Science, Software Engineering, or another related field.

Minimum of three years of computer-related support experience in Windows OS environment.

Azure Fundamental, Azure Administrator certifications and Modern Desktop

Administrator Associate, as well as any IT support related certifications such as

CompTIA A+, Cisco Certified Network Associate, ITIL foundation certified.

Strong dedication to quality customer service and a working knowledge of enterprise wide service delivery procedures.

Strong verbal and written interpersonal and communication skills. Superior telephone and email etiquette and ability to interact effectively with customers, vendors, peers, and management via multiple contact channels.

Strong problem-solving skills and inherent decision-making ability.

Creative problem-solving skills and ability to prioritize activities.

Good initiative and assertiveness.

Good project management skills, the ability to organize work efficiently, and the capacity to work well under stress and time pressures.

Understanding of fundamental computer science concepts.

Good working knowledge of the day-to-day operating environment, available tools, operating techniques, and customer applications.

Application Closing Date

18th August, 2023.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter to: hr@lonadek.com using the Job Title as the subject of the mail.

Note: Only successful candidates with complete certifications will be contacted

Company Description
Lonadek Global Services is a multi-award-winning, woman-owned, ISO:9001: 2015 Certified Engineering Technology and Innovation Solutions Company. Since 1991, Lonadek empowers STEM/TECH talent to deliver state-of-the-art technologies and OEM solutions. With operations in Africa, Europe and the Middle East, Lonadek is committed to developing capacity, capability and competence for improved performance in STEM-focused sectors of the economy.