Service Desk Support Analyst - Lonadek Global Services HND / BA / BSc Job2023-08-16 07:26 Accounting / Financial Services Delta 147 views
Locations: Delta, Lagos, and Rivers
Employment Type: Contract
Industry: Energy, Power, Oil & Gas
Provide timely and effective assistance to end-users via phone calls, emails, chats or other communication channels.
Determine the nature of the reported issue through proper questioning and initial troubleshooting.
Log all incidents, inquiries, and requests accurately in the helpdesk ticketing system.
Maintain excellent communication and follow-up with end-users until the issue is resolved or escalated to the appropriate team.
Take ownership of assigned tickets and ensure timely resolution within prescribed service level agreements.
Collaborate with other technical support teams for resolving complex issues or escalating them to higher-level support groups.
Qualifications and Experience
A Bachelor's Degree in Computer Science, Software Engineering, or another related field.
Minimum of three years of computer-related support experience in Windows OS environment.
Azure Fundamental, Azure Administrator certifications and Modern Desktop
Administrator Associate, as well as any IT support related certifications such as
CompTIA A+, Cisco Certified Network Associate, ITIL foundation certified.
Strong dedication to quality customer service and a working knowledge of enterprise wide service delivery procedures.
Strong verbal and written interpersonal and communication skills. Superior telephone and email etiquette and ability to interact effectively with customers, vendors, peers, and management via multiple contact channels.
Strong problem-solving skills and inherent decision-making ability.
Creative problem-solving skills and ability to prioritize activities.
Good initiative and assertiveness.
Good project management skills, the ability to organize work efficiently, and the capacity to work well under stress and time pressures.
Understanding of fundamental computer science concepts.
Good working knowledge of the day-to-day operating environment, available tools, operating techniques, and customer applications.
Application Closing Date
18th August, 2023.
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: email@example.com using the Job Title as the subject of the mail.
Note: Only successful candidates with complete certifications will be contacted