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Senior Manager, Third Party Delivery Relevant Educational Qualifications Job

4 weeks ago Other categories Milford   77 views
Job Details

The Senior Manager, Third Party Delivery, is responsible for the growth and management of Subway's North American delivery program. Partnering closely with the Senior Director, Off-Premises Innovation, the Senior Manager of Delivery will develop the 3rd party and direct delivery business strategy inclusive of driving sales, product and menu optimizations, marketing, in-restaurant operations, and technology solutions such as digital direct delivery. Prioritizing a best-in-class guest experience coupled with sales optimization, this individual will closely partner with key cross-functional teams to achieve sales and marketing objectives.

Position responsibilities include but are not limited to:

  • In partnership with Senior Director, Off-Premises Innovation, develop annual business plan, inclusive of sales revenue goal and strategies to achieve
  • Develop and manage annual budget and timelines to support plan
  • Quarterly reporting to leadership on status of sales goal achievement, key initiatives, and any proposed adjustments to plan or budget
  • Assemble and lead cross-functional teams for key projects and ongoing program
  • Partnership manager for national 3rd party delivery vendors including Doordash, Grubhub, Postmates and Uber Eats, which includes:
    • Main point of contact for partners
    • Development and management of business and marketing plans and budgets specific to each vendor
    • Regular review and analysis of brand performance metrics within each platform, and optimizing/pivoting as needed to address shortfalls
    • Project fee negotiations
    • Partnering with Contracts Team to develop new service agreements and/or updates or amendments to existing agreements, as required
    • Work closely with Off-Premises Technology team partners to develop menu optimizations and offers on each platform
    • Close partnership with Marketing team members to develop on-platform marketing plans, programs and promotions/offers
    • Evaluate and manage pilot program opportunities
  • Develop program for local and regional 3rd party delivery providers
  • Support Canada delivery objectives and coordinate shared efforts wherever possible
  • Maintain current knowledge of competitor offerings, programs, industry best practices, and guest expectations
  • In partnership with Sr. Director, Digital Innovation, maintain business ownership of Subway app and website delivery customer experience
  • A key strategic initiative over the next several years is the growth of direct and 3rd party delivery as a critical off-premises offering for Subway guests. This role will be responsible for driving the many projects and initiatives to achieve that objective.

The successful candidate will:

  • Hold a bachelor's degree in Business or related field
  • Have 8+ years of overall experience
  • Have current, working knowledge of the foodservice industry
  • Have experience managing a brand within a marketplace, aggregator or 3rd party delivery environment
  • Be excited about innovation
  • Have a relentless drive to improve
  • Always operate with a sense of urgency
  • Have a high comfort level navigating emerging channels both within and outside of the delivery space to identify how they can benefit the Subway system
  • Be comfortable creating new paths and standards
  • Have excellent written and verbal communication
  • Be highly detail-oriented and hands-on


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Company Description
Subway Technology Partnerships Program would establish an innovative, aggressive, and simple program to communicate with, evaluate, and streamline the relationship with innovation partners, in a cost-neutral manner to Subway FWH. The Subway Technology Partnerships Program would open doors to innovation partners to ideate, develop, and commercialize products and solutions for Subway restaurants across the world with the backing of Subway FWH.