Login for faster access to the best deals. Click here if you don't have an account.

Senior Manager, Care & Enrichment At ASPCA High School Diploma Job

8 months ago Administrative / Management Jobs Columbus   143 views
Job Details


The Senior Manager, Care and Enrichment facilitates deep engagement in the mission of the ASPCA through management and support of care and enrichment providers at the Cruelty Recovery Center (CRC) in Columbus, Ohio. At the CRC, a dedicated team of sheltering, veterinary and animal behavior staff work together to serve animals rescued in ASPCA national cruelty cases and disaster responses. This team works closely with the ASPCA’s National Field Response (NFR), Veterinary Forensics, Legal Advocacy & Investigations (LIA), Behavioral Sciences (BST) and Shelter Medicine Services (SMS) teams to ensure well-coordinated operations and high-quality care for animal victims of neglect, abuse and natural disasters. The CRC team also provides care for animals housed in ASPCA temporary field shelters.

Working under the direction of the Sr. Director, Operations and alongside the Manager, Volunteers and Responders, the Manager, Foster and Placement and the Manager, Facilities, the Sr. Manager will supervise three Managers, Care and Enrichment. The Care and Enrichment team works together to provide daily care and enrichment, perform low-stress handling and husbandry, closely monitor the population for signs of medical and behavioral change and keep all animal care areas stocked with supplies.

The Sr. Manager has oversight of CRC daily animal operations. He or she will also rotate in to oversee sheltering functions at ASPCA temporary shelter facilities which serve animals in immediate need due to natural disasters or cruelty cases. In addition to leading oversight of animal care and supervision of daily care teams, the Sr. Manager will oversee and perform recordkeeping, track and order needed supplies and work with the Manager, Facilities to ensure a safe and well-organized environment for all animals and staff.

Perhaps the most critical function of the Manager will be to serve as part of a harmonious, united management team of shelter operations, shelter medicine and animal behavior experts, all dedicated to collaborating with each other to provide balanced, holistic care.


Responsibilities include but are not limited to:

Shelter Operations (70%)

Cruelty Recovery Center:

  • Direct the Care and Enrichment team to monitor and help maintain the medical and behavioral health of shelter animals; ensure proper daily care and adherence to nutrition, sanitation and infectious disease-prevention protocols established by the ASPCA’s Shelter Medicine Services team
  • Ensure that feline and canine enrichment programs are implemented and maintained; that staff are trained and compliant; that adequate supplies are on hand; and that animals are receiving an appropriate variety of items and experiences to support and enhance behavioral health
  • Meet regularly and collaborate effectively with CRC operations, medical and behavior team leads to maintain clear communication and ensure consistent care
  • Work with the Manager, Volunteers and Responders to integrate volunteers into daily care, setting clear expectations, providing guidance as needed while communicating respect and gratitude for volunteer support
  • Collaborate with the Manager, Foster and Placement to orchestrate the export of released animals to partner organizations and foster homes;
  • Ensure that shelter supply needs are met at the CRC and in the field; work with the Manager, Administration to meticulously track expenses and order supplies with supervisor approval
  • Collaborate consistently with other ASPCA departments, prioritizing alignment in operations practices across departments
  • Maintain strict confidentiality when dealing with criminal cases

Temporary Sheltering:

  • Assist with planning and animal care and enrichment arrangements for temporary sheltering operations in the field
  • Assist with scheduling Care and Enrichment team members, staff and Responders to staff emergency/temporary shelters
  • Work with Logistics on the National Field Response (NFR) team to order and ship necessary supplies for the shelter and staff; collaborate with NFR Logistics and Safety leads on the ground
  • Collaborate with local communities affected by disasters to return rescued animals to their owners and find placement for unclaimed animals

People Management (20%)

  • Manage and supervise three Managers, Care and Enrichment
  • Maintain a fully staffed team, hiring and onboarding new Managers and Care and Enrichment Technicians as necessary
  • Develop and implement annual professional development plans for each direct report, leveraging tools provided by the ASPCA; guide staff to achieve individual yearly goals
  • Conduct regular trainings and refresher courses for team members
  • Conduct regular one-on-ones to provide excellent managerial support
  • Guide and motivate staff to ensure an appropriate work-life balance
  • Address and report performance concerns appropriately; work with direct reports to hone skills and continually improve performance
  • Supervise multiple ASPCA staff and responders in unique locations and situations

Program Maintenance (10%)

  • Review SOPs for both CRC and temporary shelters on a quarterly basis and, with other team leads, ensure changes and updates are communicated to the entire team
  • Continually assess the efficacy of CRC animal enrichment, innovating and encouraging the team to work together to maintain a robust, comprehensive program
  • Research and develop best practices in sheltering, enrichment and animal care/handling, including advances in emergency shelter practices
  • Attend workshops for animal welfare professionals to expand the sheltering, rehabilitation and recovery work of the ASPCA; share learning with the entire Care and Enrichment team upon return
  • Perform other duties as assigned by the Sr. Director

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Additional Information

  • 2 years of direct management and/or leadership experience with 3 to 5 years of management experience strongly preferred; excellent people-management skills required
  • 3 to 5 years of experience working in an animal shelter performing direct care work with animals
  • Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history; must possess a valid Ohio driver’s license within 90 days of hire
  • Willing to travel up to 30% of work time
  • IS 700, 800 and ICS100 and 200 preferred; must have training in Incident Command System basics within 90 days of hire


Ability to drive a vehicle, Ability to walk, bend, stand and reach constantly during a minimum 8-hour day, Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed, Ability to work independently as well as collaboratively as part of a team, Adapts to a flexible work schedule and willingness to be on-call for last-minute deployments, Administrative and computer skills required, including proficiency with Microsoft Word, Excel and PowerPoint, Always treats people and animals with care and respect; must be a compassionate caregiver for animals and have a genuine interest in leading others, Animal first aid skills preferred, Excellent low-stress animal handling and restraint skills required, Excellent organizational, written and oral communication skills, Flexible communicator; ability to interact with diverse personalities and groups, Maintains a consistently positive attitude; must enjoy working directly with people; respects team members at all levels, Meticulous organizational skills; pays close attention to detail, Relishes troubleshooting and problem solving, Supports fellow team leads; can serve as a loyal member of a united management team, Works efficiently and calmly in a quick-paced changing environment and can motivate a team to do the same, Works well under pressure; willing to work long hours


English (Required)

Education and Work Experience:

Bachelors, High School Diploma (Required)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Level of Language Proficiency

English (required)

How to Apply


Click here to learn more and apply online.

Company Description
ASPCA | Columbus, OH