Senior Facility Managers HND / BA / BSc Job

Main Purpose of Role

Source for new projects, aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
Responsible for the overall planning, implementation, completion and profitable execution of projects and new/existing contracts meeting and exceeding customer expectations
To ensure the satisfaction of internal and external customers on the different FM projects

Duties and Responsibilities

Key Result Areas:

Facility Management Operations:

Plan, Design and implement operations strategies and action plans to insure that the operations group supports strategic imperatives.
Design, Establish and monitor SOPP for all sites
Deliver excellent operations and handover to operations department to cover;
Strategy, Plan and Program for the Preventive, Corrective and Restorative maintenance for all client assets by establishing a comprehensive asset register and SOPP for all client assets including all Mechanical, Electrical, Civil, Power both soft and hard services
Establish framework and onboard client sites on IFS CMMS/CAFM
Support operations for ongoing facility management activities after transition from project to operations.

Business Development and Marketing:

Aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers
Prepare list weekly and develop leads for new business
Use all available means to follow up aggressively on contacts
Aggressive daily salesmanship of all identified prospects
Develop new channels of business
Conduct on an on-going basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc.
Review and implement on an on-going basis market penetration strategy for all identified market sectors
Ensure all business correspondence is turned around within 24hours of commission. RFI are prepared at least 72 hours ahead of expiration.
Ensure review of all major tenders with Project Director/CEO.

Business Quality Assurance and Control:

Visit sites to ensure service delivery is in line with laid down standards
Conduct periodic objective site assessments
Report on site performance periodically
Ensure electronic and hard copy customer feedbacks
Ensure immediate and timely remedy of all clients' complaints
Report on an ongoing basis on all service gaps with other relevant units and departments
Keep and regularly update important contacts within client organizations
Ensure timely and regular quality assurance contacts with relevant client contacts
Conduct periodic formal and informal service level evaluation
Manage customer relations proactively in cooperation with relevant units and departments
Maintain project quality control by reviewing and making necessary adjustments on design drawing

Project Management:

Design and Develop project initiation document /charter, and detailed project plan for all new contracts and existing excellence/efficiency projects for existing projects using PMP methodology
Document creation and management for all executed projects and contracts including lessons learnt, Issues and Exceptions
Creation of market attractiveness for new or proposed projects/contracts.

Requirements

B.Sc / HND with 7 - 12 years experience.

IFS is an international facilities management company operating global standards to wide range of clients in Nigeria, Ghana, South Africa and the Middle East.
Our expert staff members with many years of experience in the Facilities Management industry ensure clients facilities needs are fully cat... read moreered for. The services are intended to provide cost effective and efficient, end to end results every time.
The organization can supply long lasting facilities solutions that are essential for businesses and offer increased efficiency within the work environment.
With bespoke solutions, the services include a wide range of soft facilities services from janitorial cleaning, security through to vending and landscaping and hard maintenance services ranging from generators, HVAC to building maintenance services.
Through our partnership with FSI (FM) UK, Europe’s leading facilities management automation provider, IFS service delivery is unique in many respects with the use of the award winning Concept facilities automation systems and application which enables an ongoing process improvement in the delivery of service to our clients.
Apart from our international affiliations, we also engage locally with specialist companies in certain areas of our business offerings to ensure our clients always get the best in industry experience. We provide technical supervision to our local partner companies.