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Senior Associate, Chargeback & Refunds HND / BA / BSc Job

2024-05-31 09:59   Accounting / Financial Services   Lagos   18 views
Job Details

The Role:

We’re looking for a Senior Associate, Chargeback & Refunds to join our Global Operations team.
You’ll join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.
The right candidate for this role would have a solid understanding of card network rules, dispute & fraud monitoring programs, fines assessment, and dispute remediation strategies and best practices.

Responsibilities include but are not limited to:

Processing and disputing chargebacks and refund inquiries to recover funds - including investigations of chargebacks and communications with external partners
Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
Tracking and providing statistics on chargebacks and refunds for the Finance Team
Tracking and maintaining fraud incident reports and other related analyzes
Making certain that all chargeback activities are handled in accordance with regulatory requirements
Reporting on Fraudulent vs Service related chargebacks, refunds, actions taken, and results obtained
Communicating with our Payment Processors/Partners on our external partner’s queries
Compiling the figures from various databases to build the team's monthly chargeback report.
Validating chargeback reports by utilizing internal and external systems
Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund
Participate in monthly, quarterly, and annual business reviews for the Compliance team.
Any other duties assigned

Required competency and skillset to be a waver

Bachelor’s degree in Finance, Business Administration or a related field
Minimum of 4 years working experience in dispute/chargeback mitigation within the payments, fintech, or financial service spaces.
High attention to detail, well organized and excellent analytical skills.
Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
Ability to adapt to change quickly and multi-task.
Client engagement experience
Ability to work as part of a team and manage projects

You’ll love this job if you;

Have an intellectual curiosity about payments and technology
Have high aptitude to quickly understand customer use cases and requirements
Have the ability to drive cross-functional teams from ideation to solution
Have the ability to manage proactive and reactive tasks effectively
Are self-driven, self-starter, extremely passionate, goal-getter
Are passionate about process improvements
Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
Embrace the challenge of managing multiple activities simultaneously
Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth

Company Description
Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of e... read morex-bankers, entrepreneurs and engineers, we provide the underlying technology platform that allows businesses to make and accept payments anywhere in Africa. Our HQ is in San Francisco with offices in Lagos, Nairobi, Accra, and Johannesburg