Sales Lead - Konga HND / BA / BSc Job2023-08-01 08:32 Administrative / Management Lagos 276 views
Department: Konga Retail
Reports to: The Store Manager
Direct reports: Sales Lead
Hours of Work: 8am - 6pm
Job Objectives / A Brief Overview of the Role
The Shop Manager will monitor sales metrics and manage the entire sales administration process.
They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
They should also be able to lead and motivate the sales team to achieve specific goals.
Job Duties / Responsibilities / Accountabilities
Manage the floor sales representatives and other members of the team
Set and track sales targets for your team
Suggest and implement improvements in the sales administration process
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Use customer feedback to generate ideas about new development or products
Research and discover methods to increase customer engagement and sales output.
Ensure sales, finance, and legal policies and procedures are met
Build an open-communication environment for your team
Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales
Key Performance Indicators
Near zero incidence of customer complaint/adverse.
Near zero incidence of untimely response to an escalation
Near zero incidence of untimely order delivery
Knowledge and Experience
Degree in Sales, Business Administration, or a certificate in a relevant field
Proven work experience as an Inside sales manager
Hands-on experience with CRM software and MS Excel
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical and organizational skills
Numerical abilities and problem-solving attitude
A Degree in Business or related fields
Strong interpersonal and communication skills,
Microsoft package proficiency.
Application Closing Date
How to Apply
Interested and qualified candidates should forward their updated CV to: email@example.com using the Job Title as the subject of the mail.