Sales Lead - Konga HND / BA / BSc Job

Location: Lagos

Department: Konga Retail

Reports to: The Store Manager

Direct reports: Sales Lead

Hours of Work: 8am - 6pm

Job Objectives / A Brief Overview of the Role

The Shop Manager will monitor sales metrics and manage the entire sales administration process.

They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.

They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities

Manage the floor sales representatives and other members of the team

Set and track sales targets for your team

Suggest and implement improvements in the sales administration process

Report on sales metrics and suggest improvements

Prepare monthly, quarterly, and annual sales forecasts

Use customer feedback to generate ideas about new development or products

Research and discover methods to increase customer engagement and sales output.

Ensure sales, finance, and legal policies and procedures are met

Build an open-communication environment for your team

Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales

Key Performance Indicators

Near zero incidence of customer complaint/adverse.

Near zero incidence of untimely response to an escalation

Near zero incidence of untimely order delivery

Knowledge and Experience

Knowledge:

Degree in Sales, Business Administration, or a certificate in a relevant field

Proven work experience as an Inside sales manager

Hands-on experience with CRM software and MS Excel

In-depth understanding of the sales administration process

Excellent interpersonal and team management skills

Strong analytical and organizational skills

Numerical abilities and problem-solving attitude

Essential:

A Degree in Business or related fields

Strong interpersonal and communication skills,

Microsoft package proficiency.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should forward their updated CV to: careers@konga.com using the Job Title as the subject of the mail.

Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.