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Sales Associate - Fashion Retail Bachelor's Degree Job

2 weeks ago Sales / Retail / Business Development Jobs Lagos   89 views
Job Details

Location: Ikeja Lagos

Employment Type: Full-time


Job Description


You will be a part of the e-commerce and store operations team. The objective of your role is to maximize commercial performance whilst providing the best customer experience at all stages of the customer journey both online and offline.

The other key objectives and the targets you have to meet:


Customer Service:


To deal promptly and professionally with customer's email and telephone enquirers

Guide and advise potential customers with the aim of converting to purchase

Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive image of store's brand in the customers mind and adhering to corporate terms & conditions.

To monitor for issues which might deter customers from buying

To request refunds accurately in the systems

To sort out any issues relating to refunds or returned items.

Complete monthly reporting of customer service statistics, showing e-mail and order volumes

Work collaboratively with management on usual or high impact cases

Produce templates that streamline processes and keep these updated

Fulfillment & Stock:


To ensure that store front (online and offline) are adequately stocked and this is reflected in the system

Account manage assigned warehouse, overseeing invoicing processes and coordinating relevant training or stock management processes

To liaise as required with the online shop warehouses in order to resolve delivery issues and e-ticketing

To budget all fulfillment costs and ensure they are covered by pricing of delivery charges

To update stock batches as needed and process returns

Perform monthly stock takes with warehouse and reconcile any variances

Liaise with Head of Operations (Finance & Stock) as significant performance or fulfillment issues occur within assigned warehouse.

Financial Processes:


To ensure profit margins are maintained and targets achieved through keeping the shop optimized for sales

Interpret product sales and other reports to identify errors and provide insight into performance and ideas for resolutions / improvements.

Complete full month end financial processes for assigned store

Monitor Dailies sales figures weekly and escalate any anomalies promptly

Work with Finance department to accurately process any chargebacks or refunds.

Products:


To translate and update products descriptions via backend of the online site

To activate products on the store and make sure that they are displayed correctly

To provide support for delivering the Merchandising and Affiliate strategies

Perform daily product updates and translate at least one new product every week

Update the Special Offers page every month

Communicate to warehouses any special requirements in relation to offers as necessary

Liaise directly with suppliers to resolve any customer complaints or issues as necessary

Work with other members of team to resolve content or booking issues and communicate any customer feedback to team.

Store Management (Online & Offline):


To maximize the commercial potential of your store

To update shop content and manage shop categories using the content management systems

Work on the development, integration and delivery of new business & promotional ventures

To become conversant with all aspects of the e-commerce platform and to suggest enhancements to the system

Generate tactical promotion ideas that are applicable to store

Ensure accurate and timely alterations to shop content for public holiday periods

Execute merchandising improvements as required and at least monthly

Team:


Contribute to the work of the team as required, including user acceptance testing (UAT), data entry and checking, problem solving, producing reports and presentations, et.

Qualifications and Requirements

Generic:


Ability to take the initiative

Team player with a sense of team spirit

Ability to build external and internal relationships and partnerships

Exhibits professionalism

Ability to plan and prioritize with patience

Understanding of different cultures in the work environment

Ability to manage multiple tasks and deliver to deadlines

Takes responsibility for solving problems

Emotionally intelligent

Prepared to challenge and be challenged

Accountable and responsible

Communicates effectively and openly

Listens and hears accurately

Continually looks for efficiency gains, shares best practice and suggests process improvements.

Must Haves:


BSc degree in related field of fashion retail, hospitality or marketing would be a plus.

Proven work experience as a Retail Sales Associate, Sales Representative or similar role

Basic understanding of sales principles and customer service practices

Proficiency in English

Basic Math skills

Working knowledge of customer and market dynamics and requirements

Track record of over-achieving sales quota

Hands-on experience with POS transactions/retail software, payment system

Familiarity with inventory procedures

Solid communication and interpersonal skills

A friendly and energetic personality with customer service focus

Ability to perform under pressure and address complaints in a timely manner

Availability to work flexible shifts

Appliction Closing Date

Not Specified.


How to Apply

Interested and qualified candidates should:

Click here to apply online

https://jobs.smartrecruiters.com/TalentSquare/743999743854011-fashion-retail-sales-associates

Note: Advisable for applicant/candidates to stay within proximity of job location. That is must stay around Ikeja and environs

Company Description
Oyinx Beauty Africa - A beauty and skincare company is recruiting suitably qualified candidate to fill the position