Retail Sales Associate HND / BA / BSc Job

Job Description

We're looking for individuals who are passionate about working in retail to join the sales team. Our client is a leading retail organization in Nigeria.
We seek to hirea Retail Sales Associate to provide excellent customer service and meet sales budgets for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
You will help identify client needs, present and answer questions about our products and services, and recommend solutions.A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell and up-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with the other retail team members to provide excellent customer service
Inform customers about new arrivals and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services.

Requirements

B.Sc / HND in Social Sciences or related fields is a plus
2 years in a similar position
Must live within Lekki, Victoria Island, Ikoyi, Central Lagos etc
Proven work experience as a Retail Sales Representative, Sales Associate or similar role
Be young, well-spoken & friendly
Below 40 years
Understanding of the retail sales process
Familiarity with consumer behavior principles
Knowledge of inventory stocking procedures
Knowledge of shelf merchandizing
Basic math skills
Track record of achieving sales targets
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Have the ability to work in a team
Be healthy, fit & able to stand for hours on the shop floor
Flexibility to working long days and hours

Bervidson Group is a leading Retail and Brand Consultancy, Training and Development Group and the Convener of The Retail Leaders Conference.
Bervidson works with local and international partners who are leaders in their fields to deliver best in class solutions and state of the practice framework... read mores to discerning companies, institutions and governmental agencies across West Africa.
The Group conducts industry specific training and development programs and supports leading and reputable organizations and businesses in Nigeria, including fortune 500 companies with great success.
In designing the final contents of our training intervention programs, we work with the respective organisation to create bespoke solutions suited to their specific needs.