Retail Operations Manager HND / BA / BSc Job

Location: Sabo - Yaba, Lagos

Employment Type: Full-time

Job Description

Retail Operations Manager will effectively lead, manage and develop overall store operations and team members to:

Execute best practices and maximize sales and profitability;

Create a shopping and working environment that exemplifies the company’s commitment to service, quality and neighborhood partnership; and

As well as create strong company standards by identifying and developing individuals’ skills and abilities.

Responsibilities

Communicate and lead teams to deliver the company’s vision, goals, expectations and policies while maintaining open communication channels for ideas, suggestions and feedback.

Empower teams to deliver a great shopping experience.

Delegate authority, responsibility and accountability to managers and create a coordinated, motivated team.

Demonstrate and role model exceptional customer service exceeding customer expectations; ensure team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company’s image as a service-oriented operation.

Analyze Profit and loss (P&L) for business opportunities and create appropriate action plans / strategies; evaluate store conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.

Monitor and analyze the internal and external business environment and manage each store’s competitive response.

Communicate with the Executive Director on the status/progress of store, groceries, bakery and butchery sales.

Manage the fiscal budget, inventory, shrink, expenses including labour and supply management and cash control with a high level of integrity, urgency and responsibility.

Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning with department managers and team members.

Ensure each store’s department and merchandising reflects the preferences of the local customer base and overall value message.

Manage facility assets including promptly addressing maintenance and safety issues and daily maintenance of floor conditions.

Ensure store operations are consistent with all aspects of federal, state and company health, safety and sanitation codes.

Liaise with HR Department to recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines; ensure new team members receive proper orientation and training.

Manage, support and develop managers through feedback, reward, and recognition; conduct weekly meetings to discuss stores’ progress, financial results, recommendations and training enhancements.

Measure team member results and conduct regular evaluations of direct and indirect reports; evaluate management team and store team members to determine areas that require additional training.

Manage with a positive leadership style, provide an open door atmosphere and ensure fair and consistent treatment in employment decisions and in administrating discipline, to promote positive team member morale.

Train and coach store managers on all KPIs, product processing, customer service, product knowledge, suggestive selling, safety and sanitation; ensure department managers effectively communicate and train their department team members.

Provide guidance in product and supply ordering, equipment setup, department organization and vendor assistance.

Use initiative, ingenuity, creativity and good judgment to act on opportunities and issues as they occur within each store location; teach and advise store manager on sound decision-making principles and application in daily operations.

Demonstrate a thorough and continually updated knowledge of store operations and seasonal and market trends in order to provide expertise and assistance to all departments.

Ensure each location is properly stocked and merchandised in accordance with the needs of the community; educate team members on the effect of market area conditions and seasonal variations on product and sales.

Establish and maintain a professional working relationship with customers, team members, companies, vendors, suppliers and regulatory agencies.

Ensure all policies, programs and directives are communicated to the requisite department at the Head Office and executed in a positive and timely manner.

Drive the process of seasonal planning and budgeting.

Efficient management of merchandise category sections within each store.

Responsible for maintaining an acceptable gross profit, proper inventory management and reporting of store activities .

Review existing policies & procedures in relation to Retail Operations.

Perform other job-related duties as assigned.

Qualifications

Bachelor's Degree in Business Administration or related field preferred

5+ years of retail management experience

Computer database and productivity software skills required

Proven history of successfully training employees in a variety of departments

Strong understanding of sales and customer service techniques

Demonstrated ability to maintain and work within a budget.

Application Closing Date

20th March, 2024.

Method of Application

Interested and qualified candidates should send their CV in M.S Word or PDF format to: career.dominostores@gmail.com using the Job Title as the subject of the email.