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Research and Library Intern Relevant Educational Qualifications Job

4 months ago Graduate Trainee / Internship /industrial Attachment Seattle   207 views
Job Details

PRIMARY DUTIES AND RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

An undergraduate student entering their junior or senior year with the following:

  • Interest in creating and implementing user assessment tools and conducting user experience studies.
  • Excellent interpersonal skills.
  • Excellent oral and written communication skills with demonstrated ability to communicate effectively in multiple formats and to diverse audiences.
  • Ability to summarize complex findings and present results of assessment activities.
  • Energy and enthusiasm for user-focused services.

This intern will work to develop relationships with Sound Transit's internal user communities and will utilize the information gathered from these interviews to identify and prioritize needs as they pertain to the information-seeking behaviors of staff. Working collaboratively within the Research team, the intern will be responsible for the development and implementation of user interviews and personas which will improve the overall quality of internal information services and the overall user experience. The Intern will gain direct experience with designing and conducting user needs assessments and interviews, designing personas, compiling results, identifying and distilling themes, and proposing solutions and strategies to address user identified information needs.

The intern may also support other research and data initiatives as warranted, based on program needs and the intern's skill sets and interests.

JOB DUTIES:

  • Collaborate with ST Librarian to design and conduct qualitative and quantitative user needs analysis utilizing various methods (including, but not limited to: online surveys, interviews and /or focus groups) to assess user needs and preferences of internal (Sound Transit staff) information seekers.
  • Organize and conduct effective user-focused interviews with members of various departments.
  • Creating personas from user research results.
  • Distill and synthesize findings from user assessment interviews and persona research to propose direct improvements to Sound Transit's internal information repositories (SharePoint, Library catalogue, etc.)
  • Perform literature reviews and other research tasks
  • Other ad-hoc projects as needed.

POTENTIAL PROJECTS:

  • Designing and conducting user needs interviews, compiling results, identifying and distilling themes, proposing solutions and strategies.
  • Collaborating with Sound Transit Records Management, Knowledge Management, or Information Technology (IT) employees to create or propose solutions to common information-seeking pain points or barriers.
  • General data or research analysis to support Research Program functions.

MINIMUM QUALIFICATIONS:

Applicants must be a current college student in good academic standing, enrolled in an Associate's or Bachelor's Degree with an interest in user experience (UX), qualitative / quantitative data, user needs assessments and interviews or, a graduate degree in Library and Information Science (MLIS), Urban Planning, or Human-Centered Design & Engineering.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

  • Work is performed remotely, ST offices are closed temporarily.
  • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.
  • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

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Company Description
Sound Transit plans, builds and operates express bus, light rail and commuter train services. We serve the urban areas of King, Pierce and Snohomish counties.
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