Relationship Manager First School Leaving Certificate (FSLC) Job

Job Summary

Client Relationship Management builds and maintain trusting relationship with customer and business

clients. The jobholder plays a key part seeking out new business opportunities, advise clients onKey

Accountabilities

Job Responsibilities

1) Account Management

Conduct monthly submission of invoice to all managed Clients

Upscale the number of Clients using electronic submission of invoices and online payment

Account reconciliation for Clients

SLA renewals in line with the contractual agreement

Prompt response to request on issues related to the Clients

Conduct annual Client’s satisfaction survey; identify gaps, strength and areas for improvement

Perform any other duties as assigned by the Head of unit

2) Conflict Management

Ensure that issues are resolved timely with Clients in line with the SOP

Help promote and maintain a positive Company’s image

Resolve any customer complaint promptly and professionally

3) Relationship Management

Identify key staff in client companies to cultivate profitable relationships

Initiate periodic communications with Clients on products and Services

Help promote and maintain a positive Company’s image

Seek opportunities to cross-sell or up sell to existing client

Work with internal departments to ensure the Company meets client’s expectation

4) Position Description

Understand the problem and challenges of clients and identify ways the

business could better address those needs

Maintain good relationships with clients, that the business can maximize the

value of those relationship

5) Reporting and Documentation

Weekly and monthly submission of report in line with the KPI

Filling of contact report, correspondences and invoice in line with the

departmental SOP

Job Requirements

Qualifications;

Minimum of a Bachelor’s degree or equivalent in a related field.

MBA or related Master’s degree would be added advantage.

Relevant professional certification from a recognized body.

Absolute command of Microsoft Office application (MS Word, Ms Excel,

Outlook, Power point and CRM software)

The ideal candidate will be expected to have a minimum of 3 years’

Attention to details

Networking & Relationship Management

Issues Resolution skill

Negotiation skill

Commercial awareness

Excellent people skill

Communication and strong presentation skills

Cross-functional Collaboration

Time Management

Solution provider

Product/ service knowledge

Halogen group formerly known as Halogen Security Company Limited was incorporated in July 1992 as a private limited liability company, to fill the yawning gaps in quality security services in Nigeria. We lead the West African security solutions market, as we continually focus on delivering valued solutions across the industrys value chain as the number one integrated safety and security solutions group.Our competence in risk management deepens our capability in Physical Security, Electronic Security, Virtual & Cyber Security, Telematics, Journey Management, Outsourcing, Background Checks, and Polygraph Examination, Risk Assessment, and Training- for organizations, businesses, government establishments and individuals.