Relationship Manager First School Leaving Certificate (FSLC) Job
2024-05-15 11:24 Security / Safety Lagos 150 viewsJob Details
Job Summary
Client Relationship Management builds and maintain trusting relationship with customer and business
clients. The jobholder plays a key part seeking out new business opportunities, advise clients onKey
Accountabilities
Job Responsibilities
1) Account Management
Conduct monthly submission of invoice to all managed Clients
Upscale the number of Clients using electronic submission of invoices and online payment
Account reconciliation for Clients
SLA renewals in line with the contractual agreement
Prompt response to request on issues related to the Clients
Conduct annual Client’s satisfaction survey; identify gaps, strength and areas for improvement
Perform any other duties as assigned by the Head of unit
2) Conflict Management
Ensure that issues are resolved timely with Clients in line with the SOP
Help promote and maintain a positive Company’s image
Resolve any customer complaint promptly and professionally
3) Relationship Management
Identify key staff in client companies to cultivate profitable relationships
Initiate periodic communications with Clients on products and Services
Help promote and maintain a positive Company’s image
Seek opportunities to cross-sell or up sell to existing client
Work with internal departments to ensure the Company meets client’s expectation
4) Position Description
Understand the problem and challenges of clients and identify ways the
business could better address those needs
Maintain good relationships with clients, that the business can maximize the
value of those relationship
5) Reporting and Documentation
Weekly and monthly submission of report in line with the KPI
Filling of contact report, correspondences and invoice in line with the
departmental SOP
Job Requirements
Qualifications;
Minimum of a Bachelor’s degree or equivalent in a related field.
MBA or related Master’s degree would be added advantage.
Relevant professional certification from a recognized body.
Absolute command of Microsoft Office application (MS Word, Ms Excel,
Outlook, Power point and CRM software)
The ideal candidate will be expected to have a minimum of 3 years’
Attention to details
Networking & Relationship Management
Issues Resolution skill
Negotiation skill
Commercial awareness
Excellent people skill
Communication and strong presentation skills
Cross-functional Collaboration
Time Management
Solution provider
Product/ service knowledge