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Relationship Manager Bachelor's Degree Job

2 weeks ago Administrative / Management Jobs Lagos   611 views
Job Details

Location: Lagos


Job Overview


We are a long established Engineering training, education, and Consulting firm. We have, in furtherance of diversifying and strengthening our business, established a number of strategic alliances and partnerships, to significantly enhance our business franchise.

These partnerships are in the forms of Executive memoir and dues of understanding with several academic divisions of local and international universities, a world clan engineering training and equipment manufacturing as well as an engineering research institute of considerable repute.

The imperative of efficient harmonizing and management of their relationships , for optimal profitability has necessitated this search for a self-managed post graduate professional, with very strong management leadership skills to ensure its responsibilities inherent in the above position.

The appointee, will preferably be an engineer with a post-graduate business or management degree, with not less than 10years management experience, some of which would have been in an engineering consulting practice.

She/he will manage the strategic and operational issues identified in the various memoranda of understanding to ensure operational efficiency and profitability, ensure that the interest of the company are well protected and provide periodic reports to the management, as well as our various partners.

This position calls for considerable planning, co-ordination and administrative skills, as well as the ability to multi-task in a demanding work environment.

Strong communication, influencing, negotiation and the ability to relate at junior management levels are essential pre-requites for success.

Key Responsibilities


Build relationships with key employees among customers

Create plans to address clients’ business needs

Advise clients on creating profitable processes

Schedule regular meetings with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Ensure both the company and clients adhere to contract terms

Study competition to find new ways to retain customers

Set sales and revenue targets and work diligently to meet them

Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements


Candidates should possess Bachelor's Degree qualification.

10 - 15 years experience.

Proven experience as a Client Relations Manager or Relationship Manager

Proven track record of meeting and exceeding targets

Background in customer service; industry knowledge is a plus

Experience tracking relevant KPIs (e.g. customer satisfaction)

A customer-oriented attitude

Excellent communication and negotiation skills

Problem-solving aptitude

Ability to work well with a team

Application Closing Date

15th June, 2021.


Method of Application

Interested and qualified candidates should send their CV to: recruitment.ph@michaelstevens-consulting.com using the Job Title as the subject of the email.

Company Description
Michael Stevens Consulting is recruiting qualified candidates on behalf of its clients in various sectors to fill the following position