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Recruitment at DreamWorks Integrated System Limited SSCE - OND / NCE Job

2024-05-31 09:59   ICT   Abuja   7 views
Job Details

Job Description:

Dreamworks Integrated System Limited is seeking a dedicated and detail-oriented Technical Support Officer to join our team.
This role is designed to support the Technical Support Engineer in providing high-quality technical assistance to our customers and ensuring smooth operation of our technical support services.

Responsibilities:
Customer Support:

Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
Provide basic troubleshooting and problem-solving assistance to customers.

Technical Assistance:

Assist the Technical Support Engineer in diagnosing and resolving hardware and software issues.
Follow established procedures for troubleshooting and escalating complex technical issues to senior team members.

Documentation:

Maintain accurate records of customer interactions and technical issues in the support ticketing system.
Assist in creating and updating technical documentation, FAQs, and knowledge base articles.

System Monitoring:

Monitor system performance and alert the Technical Support Engineer of any potential issues.
Assist in performing routine maintenance tasks and system updates as directed.

Training and Development:

Participate in training sessions to enhance technical knowledge and customer service skills.
Stay up-to-date with new technologies, products, and industry trends relevant to the company's offerings.

Team Collaboration:

Work closely with the Technical Support Engineer and other team members to resolve customer issues efficiently.
Provide feedback and suggestions for improving support processes and customer satisfaction.

Requirements:

Diploma or degree in Information Technology, Computer Science, or a related field.
Previous experience in a technical support or customer service role is preferred but not required.
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent communication skills, both verbal and written.
Ability to work effectively in a team-oriented environment.
Strong organizational skills and attention to detail.
Willingness to learn and adapt to new technologies and processes.
Proficiency in using support ticketing systems and basic office software.


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Company Description
To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction