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Recruitment at DreamWorks Integrated System Limited SSCE - OND / NCE Job

2024-05-31 09:59   ICT   Abuja   7 views
Job Details

Job Description:

Dreamworks Integrated System Limited is seeking a dedicated and detail-oriented Technical Support Officer to join our team.
This role is designed to support the Technical Support Engineer in providing high-quality technical assistance to our customers and ensuring smooth operation of our technical support services.

Customer Support:

Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
Provide basic troubleshooting and problem-solving assistance to customers.

Technical Assistance:

Assist the Technical Support Engineer in diagnosing and resolving hardware and software issues.
Follow established procedures for troubleshooting and escalating complex technical issues to senior team members.


Maintain accurate records of customer interactions and technical issues in the support ticketing system.
Assist in creating and updating technical documentation, FAQs, and knowledge base articles.

System Monitoring:

Monitor system performance and alert the Technical Support Engineer of any potential issues.
Assist in performing routine maintenance tasks and system updates as directed.

Training and Development:

Participate in training sessions to enhance technical knowledge and customer service skills.
Stay up-to-date with new technologies, products, and industry trends relevant to the company's offerings.

Team Collaboration:

Work closely with the Technical Support Engineer and other team members to resolve customer issues efficiently.
Provide feedback and suggestions for improving support processes and customer satisfaction.


Diploma or degree in Information Technology, Computer Science, or a related field.
Previous experience in a technical support or customer service role is preferred but not required.
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent communication skills, both verbal and written.
Ability to work effectively in a team-oriented environment.
Strong organizational skills and attention to detail.
Willingness to learn and adapt to new technologies and processes.
Proficiency in using support ticketing systems and basic office software.

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Company Description
To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction