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Recruitment at Dangote HND / BA / BSc Job

2024-06-17 18:45   Sales / Retail   Lagos   31 views
Job Details

Requirements

To succeed in this role, you should have a strong background in customer relationship management, particularly in the oil and gas industry.
You should have excellent communication and interpersonal skills, as well as the ability to build and maintain long-term strategic relationships with clients.
A bachelor's degree in a relevant field is required, along with a minimum of 10 years of experience in a similar role.

Tasks & Responsibilities

Design and implement market entry strategy into new business markets.
Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them
Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited
Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited
Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services
Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction
Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients
Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool
Conduct assessment of overall new business performance against set objectives and identify areas of improvement
Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction
Develop and present periodic reports on all top-tier customer relationship management activities to Management


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Company Description
The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
The Group's activities encompass:
... read more Cement - Manufacturing / Importing
Sugar - Manufacturing & Refining
Salt - Refining
Flour & Semolina - Milling
Pasta - Manufacturing
Noodles - Manufacturing
Poly Products - Manufacturing
Logistics - Port Management and Haulage
Real Estate
Dangote Foundation
Since inception, the Group has experienced phenomenal growth on account of quality of its goods and services, its focus on cost leadership and efficiency of its human capital. Today, Dangote Group is a multi-billion Naira company poised to reach new heights, in every endeavour competing with itself to better the past.
The Group's core business focus is to provide local, value added products and services that meet the 'basic needs' of the populace. Through the construction and operation of large scale manufacturing facilities in Nigeria and across Africa, the Group is focused on building local manufacturing capacity to generate employment and provide goods for the people.