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Recruitment at African Industries Group (AIG) HND / BA / BSc Job

2024-05-28 09:50   ICT   Ogun   18 views
Job Details

Job Description

Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.
Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
Assist with user account management tasks, including account creation, password resets, and access permissions.
Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
Keep abreast of new technologies and best practices in IT support and service delivery.
Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
Proven experience in a technical support role, preferably in an IT service desk environment.
Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
Experience with IT service management tools.
Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
Exceptional communication skills, both verbal and written, with a customer-oriented approach.
Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.


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Company Description
African Industries is a diverse West African Multinational with over 8,000 employees from more than 10 countries worldwide. The Group currently operates in eight different locations within Nigeria, and exports its products to other West African nations and is increasing investments in neighbouring c... read moreountries. Its origins lie in trading soft and hard commodities imported from Europe and Asia.
The Group’s presence in Nigeria is now entering its fifth decade. Investments in manufacturing commenced with the reforms instituted to support industry in the early 2000s as democracy was established. In recent years, emphasis has been placed on the creation of internal governance structures to transition from a family operation to establish a professionally managed structure. Partnerships with leading global banks and international development finance institutions continue to support growth.
Today, the Group manufactures international grade steel, chemicals (for soap & detergent, water purification & mining materials), architectural glass (for buildings/constructions), and paving stones (for roads and residential use). Integral to the manufacturing efforts are international certifications for quality and manufacturing processes. In addition, African Industries operates grid connected power generation plants and was involved in the last round of the Power Sector Privatization in Nigeria.