Receptionist Secondary School (SSCE) Job

Job Details

Answering incoming telephone calls from prospective and existing guests
Assisting guests with hotel reservations
Assigning rooms and suites to guests
Processing credit card transactions for lodging, room service and other hotel costs
Transferring phone calls to guest rooms
Providing guests with wake-up phone calls
Assisting with guest requests and complaints
Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)

Education, Skills and Experience

High school diploma or equivalent
guest/customer relations experience, preferably in a hospitality environment
strong working knowledge of relevant computer software including MS Office and booking and payment systems
numeracy skills
administrative skills

Key Competencies and Qualities

customer service orientation
attention to detail and accuracy
planning and organizing
ability to multitask and prioritize
professional appearance and attitude
effective verbal and written communication skills
ability to handle stress and stay calm under pressure
conflict resolution skills
decision making and judgment skills
team work
flexible regarding work schedules
ability to respond appropriately to diverse customers and guests

Atelier is an upscale boutique hotel located in the residential district of Asokoro, Abuja. Our hotel seeks to meet the needs of the modern traveller while providing a uniquely luxurious and curated sensory experience to surprise and delight you.