Primetime Desk Intern HND / BA / BSc Job

Responsibilities

The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes

Other responsibilities include:

Monitor Main One’s network providing a specific update, status, and performance of all network components, capacity services etc.
Identify and provide at least first-line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
Maintain and ensure full compliance with all Main One’s NOC processes and procedures.
Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

Candidates should possess a B.Sc / HND Electrical / Electronic Engineering or related discipline.
2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Strong analytical and problem-solving skills
Strong Knowledge of Synchronous Digital Hierarchy technology
Strong Knowledge of DWDM/OTN technology
Strong knowledge of PtP/PtMP Microwave technologies
Knowledge of basic TCP/IP configurations and troubleshooting
Excellent and effective communications skills, both orally and in writing
Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
Working Knowledge of Huawei OSN series equipment.
Working knowledge of Ubiquiti or Ceragon radio.
Working knowledge of IP devices will be a plus.

Demands of the Job

Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. Also, should be ready to travel to support other MainOne Operations in Africa and beyond.

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services ... read moreto become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa MainOne’s world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing critical connectivity solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.