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Patient Experience Platform Implementation Training Specialist II Relevant Educational Qualifications Job

3 months ago Other categories Cary   252 views
Job Details


Assist external clients in the implementation of software or solutions. Evaluates client needs, develops configurations that support business processes, executes on delivery and implementation plans, and tests and troubleshoots final configurations

Job Responsibilities:

  • Documents customer requirements and configures applications to meet customer-specific business processes.
  • Interfaces with customers during design and deployment of business solutions.
  • Manages the solutions through deployment, training, and hand-off activities.
  • Translates client's business requirements into application definitions, workflows, business processes, and solutions.
  • Creates and maintains system-related documentation, such as business, system, and functional requirements, process flows, status reports, and configuration worksheets.
  • Identifies problems and researches alternatives through testing and consulting with peers.
  • Proposes solutions to clients requirements
  • Oversees resource schedules and coordinates schedule updates to maximize productivity and revenue capture.
  • Prepares presentations, gains consensus from client and implementation team, and implements solutions.
  • Configures and deploys enterprise application and business processes.
  • Configures and deploys enterprise application and business processes.
  • Tracks key performance indicators/metrics.
  • Supports testing of the application prior to end-user acceptance testing.
  • Prepares hand-off and custom project training documents.
  • Ensures that all projects are delivered on time and on target of the budgets.
  • Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
  • May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
  • This position may have potential responsibility for SOC-II Controls.
  • This position may require knowledge of applicable data privacy practices and laws.
  • All employees of QSI NextGen are required to complete annual HIPPA and compliance training.
  • All employees of QSI NextGen are required to read and accept code of conduct upon hire and annually thereafter.
  • This role may have access to sensitive data to include PII and ePHI.



  • Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: Electronic data processing, information systems, systems analysis, and computer programming



  • 3 plus years of experience in electronic data processing, information systems, systems analysis, and computer programming
  • Experience in EHR (Electronic Health Records), PM (Practice Management) software preferred.
  • Experience in clinical setting and/or behavioral health setting a plus.

Knowledge, Skills, & Abilities:

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Business Acumen - Ability to grasp and understand business concepts and issues.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Project Management - Ability to organize and direct a project to completion.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

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Company Description
Who We Are
We’re a leading healthcare solutions provider on a relentless quest to improve the lives of those who practice medicine and their patients.
We Believe A Healthcare Practice Should Be About Helping Patients
Why not work somewhere better? The road to better starts with a single step. Join us on our relentless quest to improve the lives of those who practice medicine and those they care for. Our goal? Healthier patients, happier providers, and happier employees.
We provide tailored solutions to fit the needs of ambulatory and specialty practices, as they strive to reach the quadruple aim while navigating the journey of value-based care.