Operations Zonal Head HND / BA / BSc Job

Job description

The Zonal Head coordinates the delivery of guarding security services in the assigned location; supervises compliance officers and operatives for seamless operations and to uphold service standards; provides periodic report and updates on operations in assigned locations; and engages clients to ensure satisfaction and retention.

Guarding Operations & Service Delivery

Coordinate the delivery of seamless, high quality, guarding operations and security services in assigned location, positioning Halogen as a top choice for physical security solutions
Develop periodic and ad hoc operations reports as required; collate, analyze and action reports received from compliance officers and operatives
Collaborate with the Fusion Centre to drive conformance with the use of guard tour and other security devices used by operatives such as walkie talkie, Telephone etc
Adhere and ensure compliance with standard operating procedures; service standards; related protocols, policies and processes; ISO requirements etc. to minimize security and operational risks and enable high quality service delivery
Conduct periodic review of operations supervisory framework to ensure effectiveness; recommend adjustments for improvement where applicable
Develop clients post orders or standard operating procedures to guide the daily operations by the operatives at their various locations
Coordinate and oversees all activations and operatives’ deployment in line with the policy for business expansion and revenue generation.

Client Management

Respond promptly to client’s complaints and ensure timely resolution
Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention.

Security Risk Management

Carry out periodic assessments and reporting of risks and threats across assigned locations; proffer ways to mitigate the risks’ exposures and engage clients with recommended solutions
Lead on incident management, and emergency response in order to ensure the safety and protection of lives and assets
Support sales team on the pre-sales activities relating to risk assessment and other Technical requirements.

Team Supervision

Supervise compliance officers, operatives and other assigned staff for high performance and excellent service delivery
Facilitate learning; recommend training and re-training as required
Motivate and ensure good working conditions for operatives in assigned location, to foster high engagement and retention
Induct and orientate operatives on procedures, standards, tools etc, equipping them to discharge their duties effectively.

Qualifications

Minimum of a first degree or equivalent from a reputable tertiary institution
Professional certification in security, risk, quality management would be added advantage

Experience

Minimum of 5 years’ relevant experience including supervisory experience
Experience in a large-scale operations environment e.g., FMCG, Telco, Financial Services
Competencies
Security Risk Management, with good understanding of the operating environment, risk assessment etc.
Customer Service Orientation & Client Management
Commercial Awareness
Analytical & Problem-Solving Skills
Communication
Report Writing
Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
Teamwork & Interpersonal Skills
Supervisory skills

Halogen Group formerly known as Halogen Security Company Limited is the leading Security Solutions Provider in West Africa. We continually focus on delivering valued solutions across the industry’s value chain as the number one integrated safety and security solutions group.
Our competence ... read morein risk management deepens our capability in Physical Security, Electronic Security, Virtual & Cyber Security, Telematics, Journey Management, Outsourcing, Background Checks, and Polygraph Examination, Risk Assessment, and Training- for organizations, businesses, government establishments and individuals.
These are delivered through our hallmark Learning Hub. With over 25 years of experience, we have been able to attract the best talent and retain many leading brands in various sectors, as we deliver peace of mind as a promise.
Halogen Group provides integrated, digital-enabled, end to end solutions In enterprise security risk management. Today we are a global digital group with its core competencies and strong footprint in enterprise security risk management.
We offer solutions that promote safety in an open and continuously volatile world.