Operations Trainee HND / BA / BSc Job

SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

Participate in a structured training program designed to provide a comprehensive understanding of operational processes within the digital banking environment.
Learn to manage and process financial transactions, including deposits, withdrawals, transfers, and payments, while ensuring accuracy and compliance with regulatory standards.
Assist customers with account inquiries, transaction issues, and general banking assistance, providing prompt and courteous service through various communication channels.
Gain knowledge of regulatory requirements and internal policies governing financial transactions, customer data protection, and fraud prevention, and ensure adherence to these standards.
Familiarize yourself with digital banking platforms, software applications, and tools used for transaction processing, customer management, and reporting purposes.
Assist in maintaining accurate records, preparing reports, and documenting operational procedures to support efficient workflow management and compliance documentation.
Collaborate with team members across different departments, including customer service, compliance, and IT, to streamline operational processes and address customer needs effectively.
Stay updated on industry trends, technological advancements, and regulatory changes affecting the digital banking landscape, and actively seek opportunities for professional development and skill enhancement.
Performing any other duties as it may be assigned by the Operations supervisor or by the boss.

REQUIREMENTS & QUALIFICATIONS:

Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field preferred.
Entry-level position; prior experience in banking or financial services is advantageous but not required.
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy in work.
Ability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Eagerness to learn and adapt to new technologies and processes.
Proactive attitude, willingness to take initiative, and a passion for working in a fast-paced and dynamic environment.