Operations Manager Bachelor's Degree Job

Location: Abuja

Department: Exams

Contract Type: Locally Engaged

Duration: Indefinite

Pay band: 6

Role Purpose

The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices.

The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations.

This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards.

The role will work closely with commercial and business development colleagues in the geography.

Main Opportunities / Challenges for this Role

Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.

Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography

Implementing significant change, with regards to people, process and systems

Upholding a customer service culture

Requirements

Essential:

Relevant experience of overseeing production of goods/provision of services

Experience of planning and delivery in a fast-paced operational environment at a management level

Experience managing teams

Experience of delivery change and ensuring that new ways of working are embedded

Desirable:

University degree in any subject or relevant qualification

Experience working in Exams environment

Experience of leading on delivery of computer-based exams

Additional Information:

All applicants should have a pre-existing legal status to live and work in Nigeria.

A connected and trusted UK in a more connected and trusted world.

Remuneration

N8,106,740 per annum

Application Closing Date

7th March, 2021.

How to Apply

Interested and qualified candidates should:

Click here to apply onlinehttps://careers.britishcouncil.org/job/Abuja-Operations-Manager%2C-North-Sub/653108801/

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise