Operations Lead HND / BA / BSc Job
2024-07-11 08:56 Secretarial / Front Desk / Assistance Lagos 146 viewsJob Details
Responsibilities
Manage and ensure smooth day-to-day operations of critical business workflows, developing specifications/guidelines and resolving escalations.
Implement continued process improvement and re-engineer processes in collaboration with policy, tools, training to increase performance and standardization.
Lead deep dive and root cause analyses to identify operational gaps and develop recommendations for solutions.
Contribute to strategic projects to drive internal quality and efficiency metrics and execute with cross-functional teams.
Plan inventory and oversee plant and warehouse efficiency.
Manage operational budgets, forecasts, and actuals.
Perform quality controls; develop and monitor production KPIs.
Develop, document, communicate, implement, and monitor processes based on business goals/objectives and ensure compliance.
Conduct business performance reviews; make recommendations on improving policies, procedures and develop plans to scale business operations.
Research and recommend channels to reduce production cost, eliminate errors and ensure delivery of excellent customer service.
Coordinate with the HR department to ensure hiring plans meet business needs.
Consider the needs of external and internal stakeholders and incorporate them into new strategic plans.
Ensure all systems operate smoothly and align with our quality standards.
Collate data from various department; interpret data by generating current company picture and project future company and market strategy.
Performs other duties as required.