Operations Analyst - Aquantuo HND / BA / BSc Job

Location: Lagos

Employment Type: NYSC

About the job

We are seeking a highly motivated and analytical NYSC individual to join our operations team.

As an Operation Analyst Intern, you will have the opportunity to gain hands-on experience in the world of finance and play a critical role in supporting our finance team.

This internship is designed to provide you with exposure to various financial analysis tasks and help you develop essential skills for a successful career in finance.

Responsibilities

Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes from when they are sent.

Ensure real time status updates of all client requests across all service areas

Work with sales/marketing staff to convert prospects into actual and satisfied users.

Provide an exceptional customer experience to all clients – online, over the phone and in person

Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages

Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met

Ability to examine online stores and successfully complete purchase requests

Familiarity with the operations in the shipping industry, including but not limited to, pick-ups, drop-offs, Bills of Laden, Commercial Invoices, etc.

Ability to comfortably use computers, a variety of mobile devices, and Microsoft Office applications to include navigating web pages and apps.

Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.

Excellent customer service and able to professionally interact with customers in person and over the phone

Able to quickly learn new programs and processes.

Qualifications

Bachelor's Degree in Business, Marketing, or equivalent experience,

0 - 3 years' in customer service, preferably as an NYSC candidate.

Experience and commitment to excellent customer service.

Excellent written and verbal communication skills.

Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.

Experience using computers for a variety of tasks.

Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.

Able to work comfortably in a fast-paced environment.

Able to work with little to no supervision.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should forward their CV to: careers@aquantuo.com using the Job Title as the subject of the email.

At Aquantuo, we understand the challenges Africans face when it comes to receiving and sending goods across the continent. That's why we're here to bridge the gap and make it easier for you, without any hassle.
Our customized air and sea freight solutions provide end-to-end services from the US, UK, Canada, China, and Dubai to Africa, and from Ghana to the US. Whether you're an individual, small business, or large enterprise, we have a solution that fits your needs.