Onboarding Specialist - Reliance HMO HND / BA / BSc Job

Description
The onboarding specialist will be responsible for the client onboarding experience, ensuring that clients have a memorable start to their journey with reliance health, and will manage the sales administration role. They will play a key role in overall customer satisfaction, ensuring that clients are equipped with all that is required to take full advantage of their health benefits.
Onboarding

Manage the onboarding process for new clients, ensuring compliance to defined processes.
Identify opportunities to streamline and improve the client onboarding process.
Collaborate with internal teams to implement enhancements and optimize efficiency.
Manage a team the sales administration function/team, required for offline onboarding

Operations & Reporting

Analyse data on key corporate retention metrics and provide regular reports.
Track premium collection to ensure the team is within set targets monthly; audit the commitment letter tracker to ensure compliance.
Track progress and ensure compliance with the timelines for implementation of the corporate retention plan.
Liaise with operations to ensure all operational needs within the team are promptly met.
Identify challenges pertinent to the retention team and liaise with other departments to address the challenges ensuring smooth operational flow within the team.
Manage periodic projects/events as required by the retention team.

Requirements

Must be based in Lagos
B.Sc./HND degree
Minimum of one year experience in Corporate Retention or a similar role.
Strong written and spoken communication skills
Strong analytical thinking skills
Strong project management skills
Ability to work in a team environment.

Benefits

Work alongside & learn from best-in-class talent
Join a market leader within the Insurance space
Attractive Salary & benefits
Unlimited leave days
Fantastic work culture
Work and learn from some of the best in the industry
Great work-life balance

We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience