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Nigeria Sales Manager Bachelor's Degree Job

5 days ago Administrative / Management Jobs Lagos   25 views
Job Details

Location: Lagos

Department: Sales & Marketing

Reporting to: Head of Sales & Marketing

Job Overview

The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.

The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities, Deliverables and Activities

Key Responsibilities:

Sales Target Achievement within assigned Clusters

Achieve Excellent PH of customer portfolio

Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities

Sales Target Achievement within assigned Clusters:

Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters

Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.

Product Targeting- Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.

Product Presentation- Carry out product presentations and exhibitions within assigned clusters

Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.

Plans-Draw up weekly/Monthly route plans for the Sales Agents

Track Sales- Track daily/weekly/monthly sales target Vs actual with the Sales Agents

POS Location- Collaborate with Customer Experience, Operations on viable locations for POS Expansion and management

Achieve Excellent PH:

Sales Compliance- Drive sales process compliance within clusters

Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems

Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.

Product Choice- Ensure the right product is sold to the right customers

Field Clinic- Participate in Field clinic activities

Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the Sales Agents

Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

Recruitment- Regularly recruit new Sales Agents within territory

Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required

Meetings- Hold regular meeting with the RPCs

Training- Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.

Commission Structure- Ensure Sales Agents understanding of commission structures (Colours) and journey with EEA

Reward- Design reward and recognition schemes for high performing RPCs

Customer Forums- Participate in customer service forums, field clinics, weekly meetings with Service Center Associates

Team Building- Drive #One Team goal within clusters via team building activities

After Sales Support:

Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve

Escalate issues- Escalate lingering issues to the Head of Sales

Quality Check- Daily/weekly checks on quality of installations by Sales Agents

Swap stocks- Deploy and track swap stocks and children in the territory

Repossession- Repossess product kits from fringe customers

Stakeholders Engagement:

Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc

May represent the business during community engagements and goodwill activities


Send weekly/monthly reports on sales activities within territory using approved template

Required Skills and Experience

BSc. Degree or Equivalent

2-4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results

Experience or passion for working in developing markets

Highly Desired Skills:

Ability to work both in teams and independently

Passionate about solving problems for customers in rural communities

Proficiency in English Language and 1 or more other Nigerian Languages

Critical thinking skills (ability to think outside the box)

Good problem solving skills (solutions oriented)

Flexibility with ability to work under pressure to meet deadlines

Willingness and desire to learn new ideas

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Company Description
ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience.