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Network Support Engineer Bachelor's Degree Job

1 week ago Engineering / Technical Job Lagos   74 views
Job Details

Job ID: 22

Location: Lagos

Department: Enterprise Service Management

Function: Technical Support

Reporting to: Team Lead, Enterprise Service Management,

Work Schedule: Shift

Travel Frequency: Seldom


Purpose of the Job


Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.

To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):


Incident Management (First Call Resolution)​​​

Prompt Response to inbound calls and emails

Follow up on unresolved complaint / open tickets to closure

Timely Escalation / feedback to relevant units.

Preparing Technical Reports

Educational Qualifications & Functional Skills


(B.Sc / B.Eng) in Computer Science / Computer Engineering / Electrical-Electronics Engineering

CCNA, CCNP (Desired)

Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.

Excellent business communication skills both verbal and written.

Work Experience:


Hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.

Knowledge and experience with network security (IPSec Firewalls) are desirable.

Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable

Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:


Customer Focus

Tech-savvy

Action orientation

Drive results

Cultivate Innovation

Ability to optimize work processes

Resilience

Self Development

Nimble Learning

Application Closing Date

31st August, 2021.


How to Apply

Interested and qualified candidates should:

Click here to apply online

https://careers.ipnxnigeria.net/jobs/ipnx-technical-support-engineer-i-tac-engineer

Company Description
IpNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.
We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position