Mgr, Tech Support HND / BA / BSc Job

Job Summary

The Technology Support Manager will be maintaining and supporting computer communication networks within Standard Chartered Bank Nigeria Limited. His goal is to ensure the smooth operation of SCBN’s communication network performance and availability for their users (suppliers, etc
To deliver cost effective, consistent, and high-quality business solutions aligned to user needs in Nigeria and also to continually evaluate business processes in order to improve productivity.
Active participation for the delivery of Banks’ regulatory Projects, such projects will include system enhancements or changes.
Work with businesses within CIB, WRB and other Support functions in identifying, analysing and enhancing technology requirements for the Business Nigeria
Expected to demonstrate strong leadership capabilities, technical expertise in network management and security, and a commitment to upholding the highest standards of service and security within Standard Chartered Bank Nigeria.

Key Responsibilities



Managing the country Wide Area Networks and Local Area Networks for all locations
Monitoring the utilization and perform capacity planning for Network & ATMs
Working with vendors to ensure minimal downtime on the ATMs.
Generation and analysis of Network utilisation and ATM uptime report - weekly & monthly.
Management of MTR / Data centre & LAN room cabling at all branches
Configure and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications.
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
Management of all network services related incident by ensuring all tickets are closed timely.
Implementation of all regulatory and group projects.
Troubleshooting malfunctions of network hardware and software applications, telephones, and security systems to resolve operational issues and restore services.
Implementation and management of Voice over IP at all branches.
Undertake routine preventative measures and implementing, maintaining and monitoring network security.
Work with vendor to support 3rd party applications e.g., RTGS, NIP, NAPS & REMITA
Involve central NOC and GTAC teams to resolve country specific issues.
Collaborate with other departments and stakeholders to assess networking needs, plan network upgrades, and implement network expansion projects.
Conduct regular network security assessments and implement appropriate measures to safeguard against potential cyber threats and unauthorized access.
Stay up to date on industry trends, technologies, and best practices related to network management and security to ensure that our network infrastructure remains current and secure.

Skills And Experience

Networking Fundamentals
Problem Solving and Decision Making
Security Protocols
Hardware & Software Knowledge
Network Security
Project Management
Vendor Management

Qualifications

The successful candidate should possess:
Graduate degree in a technical discipline with good professional certifications.
Around 5 to 10 years of in-depth, hands-on working knowledge in network WAN/LAN with security technology and operational experience in financial services industry.
Proven ability to manage diverse stakeholder expectations.
SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.
Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management.

In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated local... read morely to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder of First Bank of Nigeria until 1996.
Standard Chartered re-entered Nigeria in 1999 and opened to customers on 15 September 1999 as a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom. It now has 42 branches located in Lagos, Port Harcourt, Abuja, Ibadan, Kano, Kaduna, Maiduguri, Ota, Aba, Onitsha and Onne offering a wide range of products and services in Retail, Corporate and Institutional Banking. It employs over 900 employees and sees Nigeria as a growth centre.