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Mental Health and Psychosocial Support (MHPSS) Mapping Consultant Relevant Educational Qualifications Job

3 months ago Other categories New York City   156 views
Job Details

Background of the project:

The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.

As a global humanitarian organization, the IRC has unique capabilities - and is particularly known for rigorous research and evidence-based programs. A key initiative that supports this strategy is the Airbel Impact Lab, aimed at investing in the design, development, and scaling of new humanitarian interventions and delivery models. The lab seeks to apply best practices from human-centered design, behavior science, multi-disciplinary problem-solving, and an innovation portfolio management function in the humanitarian context.

In 2017, in concert with the IRC's Middle East Regional team, Airbel created a regional innovation "hub" with the objective of building a portfolio of breakthrough solutions for the problems facing Syrian refugees and host communities in Jordan and Lebanon. We're now seeking a highly effective, entrepreneurial team with the grit and determination to identify and bring 4-5 new innovations to scale in the next 3 years-new solutions that will help millions of Syrians living in displacement survive and recover.

In 2019, the Middle East Hub launched work in the area of Mental Health and Psychosocial support as one of the ME Hub's main priorities. Work to date has been related to leveraging existing practice to provide critical information to people experiencing distress to encourage help-seeking behavior. While this work seeks to address critical barriers to people getting the support they need, it does not address numerous access issues such as transportation, availability of trained professionals, etc. Given the current widespread shift to digital delivery of MHPSS services in response to the COVID lock-down, the ME Hub would like to learn from this practice to understand the challenges and benefits of remote delivery of services. This will substantially contribute to our ability to design new solutions targeting issues of access.

Scope of Work:

1. Map organizations doing remote delivery of MHPSS services in Jordan, Lebanon, Syria, Turkey, and Iraq:

  • Liaise with relevant staff at GIZ and the IRC to do outreach through various cluster coordination mechanisms.
  • Working with IRC team, desk review of regional service providers acting outside of traditional humanitarian space.

2. Conduct an online survey with organizations providing remote MHPSS services:

  • Work with relevant organizations to identify frontline staff for completion of survey targeted at formal care providers
  • Work with relevant organizations to identify manager/ strategy level staff for completion of survey targeted at those designing and overseeing digital program delivery.
  • Develop and distribute survey targeted at formal care providers and survey targeted at strategy/manager level staff.

3. Conduct key Informant Interviews with organizations providing remote MHPSS services:

  • Conduct six KIIs with frontline care providers to capture their experiences on what works and what is challenging about remote delivery of services. Respondents should represent a range of types of providers (i.e. community volunteer, psychiatrist) and a range of countries.
  • Conduct six KIIs with strategy/ manager level care providers to capture their experiences on what the opportunities and constraints are in remote delivery of services. Respondents should represent a range of types of providers and a range of countries.

4. Synthesize and communicate results:

  • Analyze quantitative and qualitative data.
  • Present data to GIZ and IRC team to help contextualize results.

5. Ensure survey results are well represented in workshop and workshop deliverables:

  • Review design artefacts developed for workshop and ensure survey data is well represented.
  • Review 2 page output paper for first workshop and ensure survey data is well represented.
  • Review final recommendations paper from second workshop and ensure survey data is well represented.


  1. Create list of organizations in the region doing remote service delivery of MHPSS services, with contact at each organization
  2. At least 20 frontline staff respondents and 20 strategy/ manager level respondents, representing a range of services in all relevant countries (Jordan, Syria, Lebanon, Turkey, and Iraq).
  3. At least 6 finalized KIIs with frontline care providers, and 6 KIIs with strategy/ manager level.
  4. Slide deck summarizing data presented to GIZ and IRC
  5. Notes integrated into final products


Job Requirements:


Masters' degree in social science, global mental health, psychology, or other relevant subject.

Work Experience

Minimum four (4) years' work experience in the international development sector with an emphasis on MHPSS, research, design, and communications.

Demonstrated Technical Skills

  • Experience designing and implementing surveys remotely.
  • Experience conducting 1:1 interviews (Key Informant Interviews or similar) in Arabic.
  • Experience engaging with cluster coordination mechanisms, sector working groups, or similar.
  • Proven competency with field research and basic analysis
  • Excellent Arabic and English language writing and presentation skills

Demonstrated Competencies

  • Superior oral and written communication skills, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders;
  • Strong ability to work effectively across departments and build consensus;
  • Established capacity to deal with ambiguity
  • Ability to work independently while being a strong team player


  • Professional fluency in spoken and written English is required
  • Proficiency in Arabic is required.

Computer/Other Tech Requirements

  • Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint
  • Familiarity with file sharing systems such as SharePoint or Box desirable
  • Experience and knowledge of data collection platforms like Kobo, ODK, or similar.

Working conditions:

Remote work with frequent communications with team based in New York, Jordan, and India.

Working relationships:

  • Reports to Eva Kaplan, Regional Director of Innovation, Middle East
  • Collaborates with Rachit Shah, Mental health design specialist; and Zishan Jiwani, Zolberg Fellow.

Ability to Travel

None required.

Standards of Professional Conduct

IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

To apply please submit the following:

CV, Cover letter, proposed workplan and payment schedule.

Please note this opportunity is contingent upon donor approval and funding


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Company Description
Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One element of IRC’s work is to provide assistance for refugees resettling in the United States. The IRC opened an office in Phoenix, Arizona in 1994 and after in Tucson, Arizona in 1997 to provide reception and placement services for newly arrived refugees. The offices resettle refugees and provides numerous program services for refugees and related vulnerable populations throughout their integration process in Arizona.