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Mandarin Speaking Operations Analyst – Customer Service Bachelor Degree Job

2024-07-24 13:37   Customer service / Communication   Lagos   82 views
Job Details

Responsibilities:

Responsible for answering and handling daily complaints from Chinese customers
Undertake the basic daily demands and implementation of various internal business departments
Continuously supervise and urge completed tasks to ensure on-time delivery
Other temporarily arranged tasks
Monitor and analyze customer service operations to ensure efficiency and effectiveness.
Conduct data analysis to track key performance metrics (KPIs) and identify trends or issues affecting customer satisfaction.

Requirements:

Ability to speak Mandarin Fluently is a MUST
Quick learning ability
Strong analytical skills with proficiency in data analysis tools and techniques especially good knowledge of Microsoft Office tools.
Familiarity with customer service best practices and strategies for enhancing customer satisfaction

Company Description
At PalmPay, we want to provide a financial ecosystem that is open to as many people as possible, and that’s why the only requirement to access financial services from us is that you have a smartphone. We have exclusively partnered with TECNO Mobile, Africa’s leading mobile phone ... read morebrand with over 50% market share on the continent. The PalmPay app will come pre-installed on over 20 million devices in 2020.