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Male Admin Staff - Pickmeup International Company HND / BA / BSc Job

2022-01-17 15:00   Administrative / Management   Benin City   173 views
Job Details

Location: Benin City, Edo

Employment Type: Full-time

Job Description

Monitor the operation and general activities of customers and drivers

Monitor drivers relationship with customers

Identifying trends and rending optimum service to customers

Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.

Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services

Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.

Establish and maintain professional friendly relationship with drivers

Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.

Provide thorough, proactive support using various platforms including email, chat, and phone support.

Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.

Create a template for customer satisfaction and loyalty

Collaborate with relevant departments e.g. marketing in deploying promos and other activities.

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.

Provide weekly report for all activities and department.

Requirements:

Candidates should possess a Bachelor's Degree / HND qualification

Candidates must have Social Media and IT Knowledge

Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.

Applicant must possess good computer and telecommunication skills.

Applicant must be innovative and creative.

Applicant must have the ability to work to achieve set targets and goals.

Applicant must have the ability to work in a competitive environment.

Application Closing Date

31st January, 2022.

How to Apply

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

Company Description
Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless last mile logistics solution.