Key Accounts Officer HND / BA / BSc Job

Position Description

The Key Account Officer is an important part of the Business and Sales department which focuses on client retention ratios, sales revenue from existing clients, and top-quality service standards.
When there is a new product in the organization, Key Account Officers’ insights and support will be an addition when it comes to achieving our targets and retaining our competitive edge as a company.

Main Duties and Responsibilities:

Proactively engage with key clients to understand their business needs, challenges, and objectives.
Develop and implement account management strategies to maximize client satisfaction and retention.
Collaborate with internal teams such as customer success, sales acquisition, growth, product and engineering to address client requirements and deliver customised solutions.
Monitor account performance metrics, track sales activities, and prepare regular reports for management review.
Serve as the primary point of contact for client inquiries, escalations, and issue resolution.
Stay abreast of industry trends, market dynamics, and competitor activities to identify growth opportunities and mitigate risks.
Conduct regular business reviews and client meetings to review performance, solicit feedback, and identify areas for improvement.
Ensure compliance with company policies, procedures, and regulatory requirements in all client interactions.

Requirements and skills

Minimum of 3-4 years of experience in key account management, sales, or business development roles.
Proven track record of achieving sales targets and driving revenue growth in a B2B environment.
Proven track record of managing Enterprise clients or HNIs.
Excellent communication skills with the ability to build rapport and negotiate effectively with clients.
Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights.
Customer-focused mindset with a passion for delivering high-quality service and exceeding client expectations.
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Proficiency in Microsoft Office suite and CRM software.

Benefits and Perks

Comprehensive health and wellness benefits including access to Gym, Spa etc.
In addition to national and state observed holidays, team members get 20 days paid time off.
10 paid study leave days per year
10 paid sick days per year
Light daily refreshments at work
Hybrid Work Structure (3 days remote, 2 days On site)
Paid parental leave days for new parents (i.e Maternity/Paternity leave)
13th Month
Celebration benefits (Birthday, Wedding, Childbirth)
Monetary Support (in the event of loss of a loved one)
ICT Allowance
Dynamic and inclusive work environment
Learning and Development opportunities

Termii is a communications platform that allows African businesses to send messages to anyone across SMS, email, voice, and instant messaging channels. With Termii businesses can;
1. Verify customer identity & transactions
2. Send product notifications to customers
3. Generate personality and e... read morengagement insights from customer transactions