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Job Vacancies at Credit Direct Limited HND / BA / BSc Job

2024-06-28 11:13   Sales / Retail   Lagos   56 views
Job Details

JOB SUMMARY
The Drop-off Management role involves immediate outreach to customers who have initiated loan inquiries via WhatsApp but dropped off during this process. This position requires proactive follow-up to understand the reasons for the drop-off and aid resolve customer concerns. Successful candidates will possess exceptional customer service, follow-up, sales, and outbound engagement skills. The primary goal is to ensure that all drop-off customers on all our lending platforms are duly engaged and to drive customer satisfaction and sales.
Responsibilities:

Immediate Customer Engagement: Make prompt calls to customers who have initiated but abandoned loan requests via our lending platform
Follow-Up Procedures: Consistently follow up with customers to understand the reasons behind their drop-off and address any concerns they may have.
Issue Resolution: Assist customers in resolving any issues or queries they encountered during their interaction with our lending services.
Customer Service Excellence: Always provide outstanding customer service, ensuring a positive experience for every customer engaged.
Sales Skills: Utilize persuasive sales techniques to assist customer continue with their loan application process
Outbound Engagement: Engage customers proactively, maintaining a professional and friendly demeanor throughout the interaction

Job Requirement

Excellent customer service skills with a strong focus on customer satisfaction.
Proven ability to follow up consistently and persistently with customers.
Sales experience or aptitude for persuasive communication.
Strong outbound engagement skills, including the ability to build rapport quickly.
Effective time management and organizational skills.
Excellent outbound engagement abilities, including phone etiquette and written communication.

Person Specification

Minimum 1 years of experience in a customer service, sales, or call center role.
Flexible working hours to accommodate customer availability, including evenings and weekends if necessary.
Fluency in Hausa.


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Company Description
Credit Direct Limited a leading innovation-driven financial services company based in Lagos, Nigeria with branches spread across the country. We pioneered the unsecured micro-lending space in Nigeria and are positioned to be the dominant market leader in the Country and beyond. Our services are h... read moreinged on a partnership with employers and our customers to provide friendly innovative loan and investment products while our various repayment options give our customers the freedom, flexibility, and confidence to enjoy their lives. Our services are trusted by over 300,000 active customers, the largest endorsement in the Nigerian public and private sectors; and this has inspired us to remain the leader in Nigeria's micro-lending space.